Community Response Coordinator - Behavioral Health Network

Do you possess strong organizational, resourcing and communication skills? Are you seeking an opportunity to contribute in a way that makes a difference? Join Catholic Charities of Maine Behavioral Health Network, in our pursuit to provide help and create hope in Maine. We have one opening for a Full-Time Community Response Coordinator!

The Behavioral Health Network is dedicated to helping adults and families struggling with a mental health diagnosis and/or substance use disorders. We are an interdisciplinary team of psychiatrists, nurse care managers, clinicians, care coordinators, and peer support specialists who provide an integrated and mission-guided approach to client care for adults and families.

Position Summary:
The Community Response Coordinator (CRC) is a trained and supervised professional who plays a vital role in connecting individuals to supportive services at CCM and within the broader community.

Key Responsibilities:

• Serve as the initial point of contact, ensuring a warm and welcoming experience for individuals seeking services.
• Enter client data into the electronic health record system.
• Conduct accurate screenings and assessments.
• Facilitate completion of consent-to-treat forms and inform clients of their rights and scope of services.
• Ensure seamless and timely transitions throughout clients’ treatment experience.
• Develop and maintain relationships with community providers supporting children, adults, and families.
• Receive, process, and facilitate referrals and manage referral workflows.
• Coordinate scheduling of provider and service appointments with the scheduling team.
• Complete pre-intakes and verify/explain client eligibility.
• Process intakes and ensure all necessary documentation is completed.
• Provide linkage to clinical and nursing support as needed during initial screening.
• Participate in community tabling events, prevention activities, and resource events.
• Facilitate client orientations and support CCM clinics and workshops.
• Work collaboratively with the CARES team to ensure:
  • Safe oversight of client access to services.
  • Oversight of the day space.
  • Clinically sound care transitions.
• Offer regular support to individuals experiencing:
  • Active substance use
  • Trauma
  • Thought disorders
  • Homelessness
• Provide outreach for:
  • Programmatic and client-based referrals.
  • Service provision and transitional planning.
• Assist clients with navigating complex service systems during entry and transition.
• Conduct programmatic and client-specific outreach to build partnerships with:
  • CCM departments
  • Area homeless shelters
  • Hospitals
  • Crisis services
  • Criminal justice systems
  • Domestic violence shelters
  • Assisted living and healthcare providers
• Provides care coordination support to assigned caseload.

Benefits include:

• $4,000 Recruitment and Retention Bonus: $1,000 at time of hire, $1,000 upon successful completion of 6-month probation and $2,000 at one year with job performance and position is in good standing
• Five (5) weeks of Earned Time (first year!) plus an additional six (6) paid agency holidays!
• Short- and long-term disability, basic life insurance (100% employer paid!)
• A choice of three (3) comprehensive medical plans
• Dental & Vision Insurance options
• Voluntary Accident & Critical Illness insurance with a paid Health Screening Benefit
• 401k agency contribution
• Mileage Reimbursement
• Employee Assistance Program (EAP)
• Bereavement Time off
• Health and Wellness programs including up to $100 reimbursement per year on health and wellness purchases, as well as access to group & individual wellness coaching.
• 10% Employee discount on childcare at our Catholic Charities Child Development Centers (Portland and Biddeford)
• Annual training reimbursement
• Electronic Health Record system
• ADP LifeMart Employee Discount program

Qualifications:

• Shall be an individual who is certified by the Department as a Mental Health Rehabilitation Technician/Community (MHRT/C & MHRT-C CSP preferred). CADC or LADC preferred.
• Shall have at least two (2) years of relevant experience working with adults, specifically in a behavioral health case management capacity.
• Shall possess a working knowledge of pertinent local community resources.
• Must have the requisite computer skills necessary to function successfully in an electronic health record environment.

You may apply directly on our Career Center or send your resume and cover letter via email (hrdepartment@ccmaine.org), fax (207-344-6617), or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104.

Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: https://www.ccmaine.org