APPLICATIONS SPECIALIST

We are Hiring!

Job Posting: Applications Specialist

Location: Rochester, NY

Department: Behavioral Health/Administration

Employment Type: Full-Time

Schedule: M-F, 40 hours

Salary:

General Description

Under general supervisor, provide technical and administrative support for CCFCS’s electronic Health Record systems, as well as report maintenance and development for data supplied from the agency’s EHRs. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• Provides technical support for Application functionality, specifically (highlights, not exhaustive list):
• Daily technical support, requiring interfacing with helpdesk ticketing systems. Responsible for preparing, prioritizing, analyzing helpdesk tickets as required).
• User configuration definition and maintenance (support from help desk to be defined), including onboarding and off boarding of new users in timely manner. .
• Subject Matter Expert for EHRs user base when addressing Business Process / workflow definition and improvement
• Manages all aspects of EHR application configuration management including (but not limited to):
• Manages all EHR application administration and set-up configuration elements in support of agency requirements
• Reviews and assesses new release content
• Defines new release test approach and works with user base to ensure new release testing is completed
• Ensures communication of key changes / functionality associated with new releases to agency staff
• Plans and coordinates release updates with clinical Program Managers
• License management
• Provides IT interface to EHR vendor for all technical and performance related activities
• Validates or troubleshoots system performance as required.
• IT focal point for problem debug / analysis
• IT focal point for EHR application enhancements
• IT resource for peripheral interfacing with EHR (printers, signature pads, scanning, etc.)
• Creation and maintenance of reports, using data from EHR and other sources to ensure the optimal use of resources and provide management tools and KPIs
• Work with program managers to develop dashboards that provide the metrics required for daily operations
• With the cooperation and guidance of current data specialists, assist in transforming current dashboards to meet ever changing sources and requirements.
• In keeping with department guidelines, maintains efficient workflow process to support the department
• Participates and assists department administration as required with EHR contracting and related documentation.
• Maintains the confidentiality of all client records per the requirement of OASAS and HIPAA.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

#INSJ

Qualifications

Education: Bachelor’s degree in IT or related field required, or equivalent experience. Electronic Health Records experience preferred.Credentials: N/AExperience: Four to Five years of experience in PC technology including experience with, Windows, MS Office, database and/or Excel and Outlook. Basic understanding of LAN/WAN technologies and computer network infrastructure and the ability to navigate efficiently. Demonstrated ability to learn, adapt and apply skills to new technology and processes as they are implemented. Basic helpdesk ticketing systems knowledge including experience with preparing, prioritizing, analyzing helpdesk tickets (with respect to the eCR system).

• Proficiency with Excel, PowerBi and other MS tools
• Superior attention to detail, research, organizational, and problem-solving skills
• Ability to work independently and as part of a team
• Stellar communications skills, both in-person and in-writing
• Demonstrated success working in an environment that requires attention to detail
• Customer service skills required with a focus on end to end resolution’
• Ability to manage time and multiple requests from users of various levels of experience
• Knowledge of medical services terminology
• Is knowledgeable about all Medical Records, HIPAA, Confidentiality and all other related policies and procedures.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet