What are the responsibilities and job description for the Case Manager (Food Pantry) position at Catholic Charities, Diocese of Trenton?
JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.
Essential Functions
Knowledge/Skills/Abilities
Essential Functions
- Assists with conducting food pantry services to prevent and resolve client food insecurity.
- Provides information and referral to clients on food pantry services and other social services over the phone or in person.
- Assists with coordinating all food pick-ups and donations.
- Assists in collecting all donations for holiday events.
- Coordinates all foods donated into the site as well as coordinates Mercer Street Friends food pick up.
- Screen potential clients to assess their needs and provide warm referrals to interagency programs and other community social service providers.
- Support case management services for prevention and emergency shelter placements.
Knowledge/Skills/Abilities
- Basic knowledge and understanding of case management
- Basic computer and software skills and experience
- Complete work with accuracy and meet deadlines
- Communicate effectively, both verbally and in writing; understand and follow directions
- Provide a high level of customer service
- Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
- Knowledge of community resources is highly desirable