Director EHR Integrations

Position Summary

This is a role that would sit at the intersection of technology, Finance, business/operations, data and strategy as well as clinical services.  It will be the project manager and coordinator of improvement initiatives. 

Benefits:

• Health Insurance starting your first day
• 401k plan including employer match
• Competitive Time Off Benefits
• Salary range: $95,624.76 - $105,000.00 annually 

Basic Function:

This is a role that would sit at the intersection of technology, Finance, business/operations, data and strategy as well as clinical services.  It will be the project manager and coordinator of improvement initiatives. 

Responsibilities:

The essential functions listed below represent the primary duties that define this role and are required for successful performance.

EHR Integration & System Ownership

• Lead and manage the end‑to‑end integration and optimization of the organization’s EHR system.
• Own and maintain the billing configuration layer within the EHR (Avatar), ensuring accuracy, consistency, and compliance.
• Ensure system configurations reflect approved business processes, clinical workflows, and billing requirements.
• Oversee EHR system administration functions, including helpdesk workflows, reporting, and system enhancements.

Process Design & Continuous Improvement

• Assess current clinical, administrative, and financial workflows and identify opportunities for improvement.
• Translate clinical and billing practices into documented processes, decision trees, and standardized system configurations.
• Ensure consistent use of processes across departments and roles.
• Drive continuous improvement initiatives related to operational efficiency, data quality, and revenue cycle performance.

Project Management & Cross-Functional Coordination

• Serve as the primary project manager for EHR integration and related improvement initiatives.
• Coordinate work across clinical services, operations, finance, billing vendors, and IT resources.
• Facilitate communication between clinical teams, system capabilities, and day‑to‑day operational practices.
• Manage timelines, deliverables, dependencies, and risks associated with EHR and process initiatives.

Revenue Cycle & Financial Integration

• Partner with Finance and Financial Analysts to ensure accurate billing, payment posting, and accounts receivable reporting.
• Collaborate with the outsourced billing vendor to align EHR configuration and billing processes.
• Support improved revenue cycle management through system optimization and process consistency.
• Review payer and service contracts at least annually to ensure alignment with billing configuration and workflows.

Training, Communication & Change Management 

• Design, manage, and deliver role‑based training for EHR users (intake staff, clinicians, supervisors, peers, and administrative staff).
• Ensure staff understand their responsibilities related to EHR use, billing accuracy, and financial setup.
• Lead training and communications to ensure consistent, high‑quality EHR use across the organization.
• Support change management efforts related to workflow, system, and role changes.

Governance & Accountability

• Own and manage the EHR steering committee, including agenda setting, facilitation, and follow‑
• Clearly define roles and responsibilities for staff interacting with the EHR system.
• Hold stakeholders accountable for adherence to defined processes, even without formal direct authority.
• Recommend updates to job responsibilities or job descriptions as needed to support system and process clarity.

Working Conditions and Physical Demands:

• Normal office
• Occasional travel throughout service
• Frequent walking, sitting, talking, standing, listening/hearing in working with employees and supervisors and
• Reading, writing, grasping and finger dexterity needed to manage correspondence, faxing, copying, answering phones, forms/documents, computer, keyboard and financial files required on a frequent
• Tasks require visual perception and
• High degree of concentration for analyzing, interpreting and organizing
• Organizing and coordinating
• Communicating with the employees/management/auditors/board.
• Frequent use of computer and telephone/cell
• Occasionally necessary to bend for filing and storing and to reach for files and
• Able to occasionally lift/carry up to 30 lbs.

 Requirements:

• Demonstrated ability to lead cross‑functional initiatives and hold accountability without formal authority.
• Strong project management skills, including managing complex, multi‑stakeholder initiatives from planning through implementation.
• Solid understanding of behavioral health service delivery, clinical workflows, and documentation requirements.
• Proven experience with Electronic Health Record (EHR) systems, including system configuration, workflow design, and optimization.
• Working knowledge of revenue cycle management, including billing, payments, accounts receivable, and payer requirements.
• Ability to translate clinical, operational, and financial requirements into clear processes, documentation, and system configurations.
• Experience designing and delivering role‑based training for system users.
• Strong analytical, problem‑solving, and process improvement skills.
• Excellent communication skills with the ability to synthesize complex information for diverse audiences.

Preferred:

• Direct experience with Avatar EHR or similar behavioral health EHR platforms.
• Experience partnering with outsourced billing vendors.
• Background in process improvement, quality management, or change management methodologies.
• Experience supporting steering committees or governance structures.
• Prior experience in a healthcare, behavioral health, or human services organization.

Education & Experience: 

• Bachelor’s degree in Finance, Operations Management, Healthcare Administration, Information Systems, or a related field required.
• 7–10 years of progressive experience in healthcare operations, EHR systems, revenue cycle management, project management, or related roles.
• An equivalent combination of education and experience may be considered.

Learn More about Catholic Charities and our Programs by visiting:

• Overview | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Service Areas | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Families of Promise | Catholic Charities Diocese of Cleveland (ccdocle.org)

Catholic Charities is an equal opportunity employer.

Salary : $95,625 - $105,000