Case Assistant II

Summary: The Case Assistant provides case management services through diversion, eviction
prevention and aftercare, to clients who are most at risk of entry and re-entry into the NYC shelter system. Services are provided through advocacy, information and referral, crisis intervention services, and short term case management.

Location: 34 W. 134th Street New York, NY

Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Provide crisis intervention to individuals and families facing a housing crisis, and who are most at risk of shelter entry or re-entry. Address emergencies related to housing, food, medical needs, spouse abuse, and any concrete need as presented by client.
2. Conduct assessments of individual and family problems and follow-up with brief services, or with
referrals to Catholic Charities programs and/or clinics or an outside facility as deemed appropriate.
3. Develop and maintain good communication with other programs and departments within the
organization to facilitate inter-agency referrals.
4. Assist clients in applying for and receiving public and private benefits.
5. Maintain current and accurate documentation of services provided to clients.
6. Attend Agency’s in-service training and unit meetings as well as any other agency-related activities.
7. Complete statistical reports.
8. Assist with food distribution at food pantry and related administrative duties.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday.
Additional hours may be required to meet program deadlines, or client needs.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.
• To conduct home visits and outreach within NYC at least 50% of the time, individuals will use
public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to
outside weather conditions.
• Ability to work with the public.
• Ability to position boxes/items at different levels that weigh up to 25 lbs.
• Remain stationary at a work station and use a computer at least 50% of the time.
• Potential to carry a laptop to offsite work locations.

Qualifications
Education and/or experience required:
• Bachelor’s degree or at least two years’ experience in the social services field.
Skills, Licenses, and/or competencies required:
• Bilingual, English/Spanish, a plus.
• Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City
resources.
• Good organizational, time-management and communication skills.
• Individual must possess the ability to work well independently as well as part of a team.