Sr. Program Manager

“Helping our community’s most vulnerable with solutions that permanently improve lives.”

JOB SUMMARY:    The Sr. Program Manager is responsible for the oversight of the DIGNITY Diversion Programs.  DIGNITY Diversion Programs are specialized programs that recognize prostituted individuals as victims of sexual exploitation and help them escape “the life”.   Diversion programs are offered as an alternative to incarceration for these sexually exploited individuals, and for those who perpetuate exploitation. In coordination with City Prosecutors’ offices in the surrounding areas, offenders attend intense education classes to divert them from re-offending.

ESSENTIAL DUTIES: 

1. Manages the DIGNITY Diversion Programs. Ensures compliance with all contracts assigned to the services, maintaining the documentation and information necessary to meet the contractual agreements in place.  Coordinates with other departments within the organization to ensure all services are completed and promoted.
2. Oversees the documentation of the department to meet agency and regulatory requirements. Conducts regular file reviews, trains, and retrains staff; offers assistance in completion of required documentation.
3. Coordinates communication internally and externally to ensure staff and outside stakeholders are aware of the programs, methods, and opportunities offered by the agency. Schedules meetings for staff, public, vendors, clients, etc., as needed or required.
4. Responsible for program development and program expansion. 
5. May assist staff with client interaction and duties in assistance or in training to ensure the program is running effectively and practices are consistent.  Leads staff and coordinates work duties to ensure client needs are met.
6. Acts as conduit to ensure positive working relationships between collaborating organizations including participation and oversight in key community advocacy groups.
7. Responsible for the oversight of reporting, statistical data, billing, finance collaboration and other duties related to measuring outcomes. 
8. Provides a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, grievance/complaint resolution.   Supervises and manages assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participates in the process of ongoing personal and professional development. Maintains comprehensive communication among all contacts (internal and external).
9. Responsible for creating content and curriculum for program presentations.
10. Responsible for recruiting speakers, presenters, translators and/or guests and ensuring coverage is provided for program classes and presentations.
11. Facilitates and oversees all classes and acts as a backup instructor as needed.
12. Provides oversight and guidance for volunteers assigned to program
13. Models professional standards and ethics in accordance with agency philosophy. 
14. Participates in and supports Continuous Improvement initiatives to include attending appropriate program leadership meetings and attending all relevant Continuous Improvement meetings to ensure organization-wide involvement in Continuous Improvement and the development of program performance measurements.  Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments relative to Continuous Improvement. 
15. Promotes ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients. 
16. Performs other duties as assigned.

JOB REQUIREMENTS:

1. Education /Background:   Bachelor’s degree in related field plus 5 years of experience in the field required. Master’s degree preferred plus 3 years of experience preferred. Four (4) years of supervisory experience required. Bilingual (Spanish) preferred.
2. Job Knowledge:  Must have familiarity with program/department field, must be able to function as a liaison for numerous system collaborators, must have good assessment skills, be organized and detailed oriented.  Must be able to employ critical problem-solving techniques, build teams and resolve conflicts. Must maintain cultural competency and respect; must be able to work within a team environment.  Must be fluent in Microsoft Office Applications.
3. Working Conditions/Physical Demands:  Must be able to work in a fast paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. May lift up to 25 pounds.
4. Other requirements:
   1. Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
   2. Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
   3. You must be 21 years of age or older to drive on behalf of Catholic Charities.

Excellent Benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) match, EAP and Pension Plan

We Value Diversity!

EEO

OUR GUIDING PRINCIPLES

RESPECT

INTEGRITY

ACCOUNTABILITY

COMMITMENT

QUALITY