Direct Care Worker - 3 pm - 11 pm

We are seeking a Direct Care Worker to join our Family Shelter! The Family Shelter provides temporary emergency shelter when circumstances resulting in homelessness cannot be avoided. We support families with a combination of case management and direct service, provided in an environment that affirms the dignity of the individuals being served.

Primary Responsibility: Assist in the general operation of the shelter.   Support the mission of Catholic Charities Worcester County and the clients served by assisting clients with all of their needs while establishing and maintaining an environment that is consistent with agency values. This individual will be monitoring client activities and maintaining safety and security of the shelter, and providing light housekeeping.

Essential Duties:

• Monitor shelter and client affairs, assist clients of shelter with needs and questions, and maintain shelter order in accordance with shelter, state and federal policies and guidelines. 
• Perform general administrative functions such as noting in communication logs, answering phones, provide appropriate information and referrals in a professional manner. 
• Document and maintain necessary records, logs, reports, etc.   
• Monitor activity of clients to ensure the safety of clients, volunteers and staff. 
• Ensure supply, storage and safety of all foods supplied to Guest Families in the Shelter.
• Provide crisis intervention as needed. 
• Provide a welcoming environment and be mindful of opportunities to teach housekeeping/house management and other life skills.
• Ensure the privacy and confidentiality of the guests’ identities.
• Maintain appropriate professional boundaries with guests.  
• Assist in the implementation of programs that are developed for the needs of the guests and assist in periodic studies and evaluations of the program.
• Perform other duties as requested.

EXPERIENCE / EDUCATION QUALIFICATIONS

• Minimum of 2 years experience in human services and a good understanding of homelessness issues.
• Post secondary study in human services a plus.
• Demonstrated ability to make prudent judgments and deal effectively with people in emergency and non-emergency situations.
• Understanding of homelessness and families/people in crisis.
• Capacity to ensure another person’s human dignity, regardless of one’s own personal views, life experience and personal opinions.
• Demonstrated ability to communicate clearly, effectively and appropriately with collateral contacts within the community.
• CPR and First Aid Certifications within one year and annually thereafter.
• Reliable mode of transportation.

Physical/Mental Requirements:

• Must be able to read, write and speak English.  Ability to communicate in a second language a plus.
• Normal range of hearing and vision is required, with or without correction.
• Manual dexterity and motor skills are required to lift and grasp objects.
• Bending and lifting are required to purchase access and/or transport program supplies.
• Walking and climbing stairs are required for entry and mobility through the offices and rooms of Catholic Charities and the Shelter– all of which have several levels of stairs.
• Must be able to observe, process information and carry out/understand complex directions and instructions.
• Must be able to work with others, as a team and independently.

Why Join Us?

Catholic Charities Worcester County offers a supportive and mission-driven workplace where your work makes a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30 hours/week) include:

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

At Catholic Charities, you will be part of a compassionate, collaborative team dedicated to helping individuals and families thrive. Join us and be a part of meaningful change.

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.