What are the responsibilities and job description for the Hotline Coordinator/Case Manager position at Catholic Charities and Careers?
Summary: Provides intake and referral support.
Pay: This is a non-exempt, hourly position. The hourly pay rate: $23.69
Essential Duties and Responsibilities
Hotline:
- Acts as initial point of contact for anyone seeking services or information.
- Answers incoming calls to the hotline phone. Where not possible, returns VM messages and other enquiries within one business day.
- Maintains accurate and full records of all incoming requests for services – hotline, landlines, email, in-person.
- Checks voicemail at minimum 4 times throughout the day.
- Notifies supervisor immediately on all requests for service to triage and determine appropriate referral.
- Provides direct service at weekly food pantry, documenting in Outcomes those clients not currently in case management.
- Per 218 Church Street Building Protocol, ensures that all walk-ins are provided prompt, confidential and appropriate assistance.
Administrative Responsibilities:
- Compiles hotline log, collating detailed statistical information and services being sought. Includes updated information as to action taken, next steps and / or outcome.
- With ED, compiles and distributes assignment lists for case management.
- Attends and helps facilitate case conference meetings.
- Assists as directed with fundraisers, drives, trainings, and community events – Adopt-A-Family, Awards Dinner, Stuff the Bus, volunteer orientation, CCCSDC run events (on or off site,) tabling and networking events.
- Ensures food pantry referral lists, landlord lists, and all handouts / materials/ resources are current, immediately discarding what is obsolete.
- Assists with gathering statistics and preparing reports related to CCCSDC services, grants, and other funding.
- Provides support for case management as directed by ED.
- Other duties and projects as assigned.
Position Type and Expected Hours of Work: This is a full time position 9.00am to 5.00pm, Monday through Friday. Occasional evening and weekend hours as needed.
Working Conditions and Physical Demands:
- Ability to remain stationary at a work station and use a computer. Ability to operate standard office equipment.
- Ability to use and respond to phone calls and emails.
Qualifications: Minimum high school graduate or high school equivalent. Bachelor’s degree preferred.
Skills, licenses and / or competencies:
- Bi-lingual Spanish / English required.
- Able to work independently and remotely.
- Excellent interpersonal, organizational and telephone skills. Proficiency with MS Office suite, especially Excel and Outlook.
- Must be comfortable serving low income, disenfranchised and / or homeless populations of all religions, in a way consistent with CCCSDC culture.
Salary : $24