Customer Sales and Service Representative

CATHOLIC CEMETERIES of LONG ISLAND

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POSITION TITLE: Customer Sales and Service Representative

CATEGORY: Sales and Service

TERMS: Full-time and Part-time positions

EXPERIENCE: 2 years plus

EDUCATION: High School

PAY: Starting Hourly Rate: $20.00 Full-Time and $19.00 Part-Time

Individual and Team incentive Opportunity

WORK LOCATIONS:

• Nassau County – Westbury and Old Westbury
• Suffolk County - Coram

Opportunity Overview

Catholic Cemeteries of Long Island is a growing not-for-profit company looking for capable, caring and experienced service representatives to join our mission serving the Catholic faithful on Long Island, NY at their time of need. We provide a rewarding work environment and platform to provide information and guidance to our clients by bridging service and empathy.

Company Overview

Catholic Cemeteries of Long Island has been serving the Catholic community across Long Island since 1856. Our various cemeteries exist to serve the Church’s mission of burying the dead, and to provide a place of hope for the families we serve. Our caring team is dedicated to serving families with the traditions of the Church, and to provide support for families as they deal with the painful loss of separation. Our Catholic cemeteries are “Sacred places,” and are given a special blessing to highlight their sacred character. We maintain a beautiful, comforting, and reverent setting where families can come to remember and memorialize their loved ones at our Sacred cemeteries.

Position Overview

Full-time and Part-time positions available in our Customer Sales and Service Department.

Position Description

The Customer Sales and Service Representative is responsible for educating and guiding families through the sales process to make informed decisions for cemetery advanced planning and at-need purchases of burial spaces and memorialization products and services. The position requires a highly motivated and dedicated individual, with a strong work ethic, and heightened sense of empathy to be part of our sales and service team.

Summary of Primary Responsibilities

• Serve as primary contact person with regard to sales of burial and interment rights.
• Assist families in office and outside on cemetery grounds in selection of appropriate burial sites (plots, crypts/niches) for immediate need and advanced planning.
• Successfully complete sales process with attention to detail and accuracy in documentation, recordkeeping, and final arrangements.
• Assist in addressing service issues as the arise, including processing incoming interments and addressing specific questions from families and visitors.
• Responsible for timely and accurate data entry of customer information in database computer system.
• Educate and actively make families aware of related cemetery products, services, and regulations.
• Maintain a high level of professionalism and communication timeliness with customers and business contacts.

Qualification Requirements

· US work authorization required.

• High school diploma, college degree preferred.
• At least 2 years sales and/or service experience preferred; cemetery and not-for-profit experience a plus.
• Bilingual (English and Spanish) a plus.
• Customer focus with ability to serve customers with empathy and respect.
• Detail oriented person with excellent interpersonal and customer service skills, dependable and efficient verbal, email, and phone communication.
• Ability to physically perform customer sales and service duties both in the office and outside on cemetery grounds.
• Maintain a valid driver’s license and a record of safe operation of motor vehicle.
• Some knowledge of Catholic faith and traditions is a plus.
• Reliable in attendance and in performing all roles of position.
• Proficient in Microsoft Office Suite (Work, Excel, Outlook).
• Excellent computer and office equipment skills.

What We Offer

• Competitive pay and generous employee benefits.

Full-Time Employee Benefits

• Health/medical (vision included) and Dental option
• Paid time off/vacation
• Paid sick time (subject to accrued time)
• 403(b) retirement plans with employer matching
• Tuition reimbursement
• Employee discounts

Some benefits applicable to Part-Time employees

Ability To Commute

• Ability to commute to primary location and next nearest location to assist in coverage across multiple sites.

If you think you are a good fit, please submit a cover letter and resume to Employment@CCLongIsland.org

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $20