What are the responsibilities and job description for the IT Generalist position at Cathedral Corporation?
Description:
Job Summary: We are looking for a versatile IT Generalist to support all aspects of our company’s technology needs. This hands-on role requires a well-rounded IT professional who can jump between hardware, software, networks, user support, and systems administration with minimal supervision.
Key Responsibilities:
- Provide day-to-day technical support to end users (desktop, laptop, mobile, and software issues)
- Troubleshoot and resolve hardware, software, and network problems
- Manage and maintain servers, workstations, networks, and cloud services
- Handle user account setup, permissions, and security
- Install, configure, and maintain IT equipment and applications
- Assist with cybersecurity tasks, backups, and basic system monitoring
- Support printers, phones, audio/video, and other office technology
- Document processes and maintain IT inventory
- Perform small projects and improvements as needed
Ideal Candidate: A true “jack of all trades” who is comfortable wearing multiple hats in a fast-paced environment. Strong problem-solving skills, excellent customer service, and the ability to learn new technologies quickly are essential.
Requirements:
Requirements:
- Strong practical knowledge and proven ability to demonstrate hands-on skills in multiple IT areas (hardware, networking, Windows/Linux, troubleshooting, etc.) with 5 years of experience.
- Certifications (CompTIA A , Network , Security , Microsoft, Cisco, etc.) are helpful but not required — candidates must be able to clearly demonstrate real-world knowledge and problem-solving ability
- Excellent troubleshooting and customer service skills
- Ability to learn new technologies quickly and work with minimal supervision