Demo Operator Instructor - Learning Center

Career Area:

Job Description:

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.

Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillar’s dealer network, which is a competitive strength and the critical way in which we serve our customers.

As a Demo Operator Instructor , you will provide effective demonstration, safety, operation and application training of CAT equipment to customers, dealers, internal personnel, and varied audiences which support and promote the sale of Caterpillar products and services. The product demonstrator/instructor is the key producer to delivering an outstanding experience for all equipment-related programs at the demonstration and learning centers, dealer locations, and customer job sites.

Job duties include, but are not limited to the following:

• Demonstration of Product:

  • Demonstrate Caterpillar equipment during Customer, Dealer, and Internal Business Partners’ product demonstrations both at the facility and off-site

  • Execute demo sequences at a superior level during high-pressure situations while narrating during the operational sequence

  • Demonstrate Caterpillar offerings; Technology, Command, Equipment Training Solutions, parts and services, etc.

  • Contribute as a design team member to current and new demonstrations.

• Product and Application Training:

  • Provide hands-on training related to machine operation, application, job efficiency, and safety at the Demonstration and Learning Centers or offsite locations to Caterpillar Equipment Training Solutions (ETS) standards

  • Participate and train in the certification process for dealer demonstrator instructors to the level of Certified Dealer Instructors

  • Provide subject matter expertise to the Equipment Training Solutions Curriculum Developers to ensure the materials are up to date for all product families

  • Provide Subject Matter Expertise to the development, evaluation, and promotion of the Caterpillar Training Simulators.

• Product and Job Site Evaluation/Recommendations:

  • Evaluate customer job sites to help maximize the efficiency of machine application and operation, machine selection and configuration, and safety of operations

  • Recommend modifications and improvements which result in superior product performance, producing greater returns to the customer and resulting in machine sales

  • Provide Voice of the Customer input by communicating with appropriate business units

• Production Analysis Team:

  • Must hold or be able to obtain a Commercial Driver’s License

  • Work autonomously in preparation and execution of job study

  • Conduct job studies on all models of Caterpillar and competitive products at various job sites

  • Compile, analyze, and present data acquired during job study to customers, dealers, or internal business partner

• Sales Support:

  • Provides Subject Matter Expertise (SME) to the dealer sales force and Caterpillar Field Reps during events at the Demonstration and Learning Centers

  • Provides support to potential customer purchases, both on and off-site during customer visits.

  • Supports Industry Trade Shows and New Machine Deliveries

• Promote and Support Demonstration and Learning Centers:

  • Supports division’s business plan by promoting sales and services

  • Manages/maintains onsite fleet, makes recommendations on future fleet, and assists in machine orders

  • Develop and maintain Demonstration and Learning Centers demo sites

• Additional required responsibilities:

  • Uphold Caterpillar safety standards during all aspects of this job both onsite and offsite

  • Ability to communicate and work effectively with customers, dealers, and internal business partners from diverse backgrounds

  • Maintain a professional demeanor

Basic Qualifications:

• 10 years of operator experience in heavy construction, quarry/aggregates and/or mining industries

• Experience working with Caterpillar products and their application

• Experience in operating multiple product families, at least four or more key product families

• Experience with Microsoft Office (Outlook, PowerPoint – basic presentations)

• Fluency in English

• Must be willing to travel up to 50% of working time (both domestic and international

Top Candidates Will Also Have:

• Demonstrate the ability to develop required skills on remaining product families as determined by Caterpillar Equipment Training Solutions standards

• Experience communicating with individuals at multiple levels of seniority, including the ability to diffuse high-pressure and potentially hostile situations when instructing customers.

• Experience professionally delivering presentations both in the classroom and the field.

• Experience with Microsoft Office (basic use of Word, Outlook, PowerPoint, etc.)

• Must be willing to obtain a CDL and valid US Passport within first year of working

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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