What are the responsibilities and job description for the Operations Manager position at Category 10?
Company Description Category 10 is a large, multi-level bar, restaurant, live music, and private events venue. Inspired by country music artist Luke Combs. Located on the Las Vegas Strip, stage and dance floor, an indoor/outdoor rooftop, a single-barrel whiskey and bourbon bar and multiple distinct guest experiences. Category 10 focuses on delivering authentic country music experiences in a high-energy, high-volume environment. The venue also offers an extensive range of customized private event options, from convention receptions and corporate meetings to weddings, pre- and post-show parties, and virtual events. Team members join a dynamic operation that blends entertainment, hospitality, and event production at scale.
Role Description This is a full-time, on-site Operations Manager role based in Las Vegas, NV. The Operations Manager oversees daily venue operations, including bar, restaurant, entertainment, and private events, ensuring consistent service quality, safety, and guest satisfaction. Responsibilities include supervising front-of-house and back-of-house teams, managing schedules, coordinating with culinary, bar, and events leadership, and ensuring smooth execution of high-volume service periods and live performances. The role manages inventory and ordering, monitors budgets and labor costs, and implements operational procedures to drive efficiency and profitability. The Operations Manager also supports hiring, onboarding, training, and performance management, and partners with leadership to uphold brand standards and a positive, inclusive work environment.
Qualifications
- Experience in high-volume hospitality operations management, ideally in bar, restaurant, entertainment, or event venues.
- Strong leadership and team management skills, including staff supervision, scheduling, coaching, and performance feedback.
- Operational planning and execution abilities, including workflow optimization, service coordination, and problem-solving during live events.
- Financial acumen, including familiarity with budgets, cost control, labor management, and inventory oversight.
- Excellent communication and interpersonal skills for collaborating with cross-functional teams and engaging with guests and partners.
- Knowledge of safety, health, and regulatory compliance standards in food, beverage, and live entertainment environments.
- Comfort working flexible hours, including evenings, weekends, and holidays, based on business and event needs.
- Proficiency with POS systems and basic office software; experience with venue or event management tools is a plus.
- Prior experience in a leadership role within hospitality, live entertainment, or events is strongly preferred.
- Associate or bachelor’s degree in hospitality management, business, or a related field is beneficial but not required; equivalent experience is valued.