Customer Service Representative

At Catch Vibe Voice, we specialize in delivering dynamic brand experiences that connect businesses with their audiences in meaningful ways. Our team is driven by creativity, precision, and a commitment to excellence, helping brands stand out in competitive markets. We foster a collaborative and forward-thinking environment where every team member plays a key role in shaping impactful campaigns.

We are seeking a Customer Service Representative to join our Orlando team. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are handled efficiently and professionally. You will play a key role in maintaining strong client relationships and contributing to a seamless customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Provide accurate information about products, services, and processes
• Resolve customer concerns in a timely and professional manner
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure customer satisfaction
• Uphold company standards for communication and service quality

• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Ability to manage multiple tasks in a fast-paced environment
• Professional demeanor and customer-focused mindset
• Basic computer proficiency and adaptability to new systems
• Strong attention to detail and reliability

• Competitive salary
• Growth opportunities within the company
• Supportive and professional work environment
• Skill development and ongoing training
• Stable, full-time position with consistent schedule