What are the responsibilities and job description for the Call Center Agent position at Catch Vibe Voice?
Company Description
At Catch Vibe Voice, we believe that every conversation matters. We are a people-driven company committed to delivering exceptional communication experiences through professionalism, clarity, and connection. Our team thrives in a collaborative environment where growth, consistency, and excellence are valued. We invest in our people and provide a supportive workplace designed for long-term success.
Job Description
We are seeking motivated and reliable Call Center Agents to join our growing team in San Antonio, TX. In this role, you will serve as a key point of contact, handling inbound and outbound calls with professionalism and efficiency. This position is ideal for individuals who enjoy structured environments, clear goals, and continuous improvement.
Responsibilities
At Catch Vibe Voice, we believe that every conversation matters. We are a people-driven company committed to delivering exceptional communication experiences through professionalism, clarity, and connection. Our team thrives in a collaborative environment where growth, consistency, and excellence are valued. We invest in our people and provide a supportive workplace designed for long-term success.
Job Description
We are seeking motivated and reliable Call Center Agents to join our growing team in San Antonio, TX. In this role, you will serve as a key point of contact, handling inbound and outbound calls with professionalism and efficiency. This position is ideal for individuals who enjoy structured environments, clear goals, and continuous improvement.
Responsibilities
- Handle incoming and outgoing calls in a professional and courteous manner
- Provide accurate information and assistance following company guidelines
- Maintain clear and detailed call records in internal systems
- Resolve inquiries efficiently while ensuring a positive customer experience
- Meet quality standards and performance metrics
- Collaborate with team members and supervisors to improve call outcomes
- Strong verbal communication skills in English
- Ability to follow procedures and work within established protocols
- Professional attitude with strong attention to detail
- Ability to manage time effectively in a fast-paced environment
- Comfortable working with basic computer systems and call center tools
- Competitive salary
- Growth opportunities within the company
- Structured training and ongoing support
- Stable, full-time position
- Professional and respectful work environment