What are the responsibilities and job description for the Key Holder (Philadelphia) position at Catbird?
Catbird is looking for a full-time Key Holder to join our Philadelphia store. Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands-on services—including Forever Jewelry welding and device-based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands-on with beautiful product.
About Catbird
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones.
\n
-
Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience.
-
Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services.
-
Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
-
Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
-
Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
-
Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
-
Open and close the store and support daily operations, including inventory, merchandising, and visual standards.
-
An experienced retail leader with a proven ability to guide and motivate a sales team.
-
Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results.
-
Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training.
-
Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment.
-
A thoughtful communicator who leads with kindness, clarity, and common sense.
-
Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
-
Flexible and reliable with scheduling, including weekends and holidays.
Salary : $22 - $23