What are the responsibilities and job description for the Senior Data Analyst position at Catbird NYC?
Catbird is looking for a curious, collaborative Senior Data Analyst to join our team. This role will sit at the center of our business, serving as a shared analytical resource across Marketing, E-Commerce, Merchandising and Finance. You will turn raw data into clear insights that drive decisions on customer retention, revenue performance, and operational efficiency.
You bring strong technical skills, clear communication, and a genuine interest in the business questions behind the numbers.
This position is hybrid based in our Brooklyn Navy Yard Headquarters.
About Catbird
Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.
Key Responsibilities
Customer and Marketing Analytics
You bring strong technical skills, clear communication, and a genuine interest in the business questions behind the numbers.
This position is hybrid based in our Brooklyn Navy Yard Headquarters.
About Catbird
Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.
Key Responsibilities
Customer and Marketing Analytics
- Extract and analyze CRM data, purchase behavior, customer service feedback, and survey insights
- Build and maintain customer dashboards for ongoing and ad hoc analysis in Looker
- Support lifecycle marketing with data-driven direction on segmentation, audience targeting, and campaign performance
- Develop A/B testing frameworks for creative, messaging, send frequency, and timing
- Define metrics and tracking to measure retention health, brand engagement, and customer lifetime value
- Provide analytical support for Catbird's loyalty program and clienteling initiatives
- Analyze site performance, conversion funnels, and digital revenue trends
- Partner with the e-commerce and merchandising team on product performance, merchandising mix, and promotional impact
- Build automated reporting in Looker to surface key metrics across the digital business
- Create weekly and monthly performance summaries with clear, actionable takeaways
- Translate complex analyses into plain-language recommendations for non-technical stakeholders
- Establish and maintain shared KPI frameworks used across business teams
- 5 years of experience in data analytics, business intelligence, or a related field
- Proficiency in SQL for data extraction and manipulation
- Hands-on experience with Looker or a comparable BI platform (dashboard modeling, Looks, views, joins, data validation)
- Familiarity with e-commerce and/or DTC business models
- Experience with CRM platforms and marketing analytics tools
- Strong communicator with the ability to present findings clearly to cross-functional audiences
- Comfortable managing multiple workstreams and shifting priorities across business teams
- A passion for the Catbird brand is a strong plus
Salary : $100,000 - $125,000