What are the responsibilities and job description for the Eligibility Specialist I (IMC I) - Bilingual Required position at Catawba County Government?
Catawba County Social Services is seeking an individual who can provide outstanding customer service, enjoys helping people from all walks of life, possesses strong organizational and multi-tasking abilities, and who would thrive in a fast-paced environment for an Eligibility Specialist I (IMC I) position. In the Eligibility Specialist I position, you will provide front-facing customer service to citizens regarding the Economic Services programs, including interviewing and connecting them to appropriate services.
Qualified candidates must be fluent in English and Spanish due to the needs of the population served. Bilingual extra duty pay is provided.
- Interview walk-in clients to determine if eligible for expedited processing of benefits
- Research and updates in NCFAST database system, including entering of applications and recertifications
- Answer a large volume of incoming calls
- Investigate and answer program specific inquiries
- Obtain appropriate paperwork from clients
- Mail forms and assist caseworkers with special projects
- Distribute mail and reports
- Complete and run reports
- Obtain documentation from Register of Deeds as needed
- Associate’s degree in Human Services, Business, or a closely related field; OR
- High school diploma or GED equivalent and 2 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information, plus 1 year of experience as an Income Maintenance Caseworker; OR
- High school diploma or GED equivalent and 3 years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information
- Bilingual fluency in English and Spanish due to the needs of the population served
- Ability to multitask and remain organized
- Outstanding customer service skills with the ability to work with a variety of people
- Excellent analytical and problem-solving skills
- Ability to answer a multi-line phone system and a large volume of calls
- Ability to answer the phone and research/type into a computer system simultaneously
- Strong computer skills with the ability to maneuver in complex software systems, including excellent typing and keyboarding skills
What can we offer you?
- Working with a dynamic team dedicated to providing excellent customer service
- Interaction with a variety of people on a daily basis
- A challenging environment where you can use your high-level technical skills
- A professional office environment
- Job stability in a committed organization, with a nice benefit package
- A rewarding career, impacting the lives of others
Salary : $39,070