Reporting Specialist (Salesforce)

• Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date.
• Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics.
• Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution.
• Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed.
• Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.
• Salesforce Reporting, Dashboards, Queues = 50%
• Analytics of the data and reporting = 50%

Qualifications

• Experience with Salesforce and generating Salesforce reporting
• Exceptional attention to detail to ensure data integrity and accuracy in all tasks.
• A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment.
• Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions.
• Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus).
• Effective communication skills to interact with cross-functional teams and convey information clearly.