ServiceNow Service Owner

• Location: Las Vegas , Nevada
• Type: Direct Hire
• Job #850
• Salary: $155,000

Job Description:

Position Overview

The primary responsibility of the ServiceNow Service Owner will be to manage, maintain, develop, and implement ServiceNow solutions successfully.

Essential Duties & Responsibilities

• Design, develop, and maintain ServiceNow solutions that support IT service management processes.

• Configure and maintain the ServiceNow CMDB, including defining and managing data structures, relationships, and dependencies.

• Ensure data accuracy and completeness in the CMDB by conducting regular audits and reviews.

• Develop and maintain a comprehensive inventory of service assets and configurations, including hardware, software, documentation, and licenses.

• Define and maintain processes for the management of service assets and configurations, including acquisition, deployment, maintenance, and disposal.

• Ensure that all assets and configurations are properly identified, recorded, and tracked throughout their lifecycle within the CMDB.

• Collaborate with stakeholders to identify and prioritize CMDB requirements and implement necessary changes to support business needs.

• Ensure that CMDB data is used effectively to support IT service management processes, such as incident management, change management, and asset management.

• Ensure that all assets and configurations are secured and in compliance with regulatory standards and best practices.

• Provide regular reporting and analysis of asset and configuration data to stakeholders.

• Develop and maintain ServiceNow workflows, business rules, and UI policies to support business processes.

• Provide technical guidance and support to other ServiceNow developers and stakeholders.

• Stay up to date with new ServiceNow releases and features and recommend opportunities for process improvements and automation.

• Perform job duties in a safe manner.

• Attend work as scheduled on a consistent and regular basis.

• Perform other related duties as assigned.

Minimum Qualifications

• Proof of authorization to work in the United States.

• Must be able to obtain and maintain any certification or license, as required by law or policy.

• Bachelor’s degree in computer science, Information Technology, or a related field

• 5 years of experience in ServiceNow development and configuration management

• Strong technical skills in ServiceNow, including experience with CMDB, workflows, business rules, and UI policies.

• Demonstrated experience with ITIL best practices and service management processes.

• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders across all levels of the organization.

• Strong problem-solving skills and the ability to work independently and as part of a team.

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.

• Ability to communicate clearly and effectively in English, both in spoken and written form.

Physical Requirements

Must be able to:

• Physically access assigned workspace areas with or without reasonable accommodation.

• Work remotely as necessary.

• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.

• Utilize laptop and standard keyboard to perform essential functions of the job.

Job Description:

Position Overview

The primary responsibility of the ServiceNow Service Owner will be to manage, maintain, develop, and implement ServiceNow solutions successfully.

Essential Duties & Responsibilities

• Design, develop, and maintain ServiceNow solutions that support IT service management processes.

• Configure and maintain the ServiceNow CMDB, including defining and managing data structures, relationships, and dependencies.

• Ensure data accuracy and completeness in the CMDB by conducting regular audits and reviews.

• Develop and maintain a comprehensive inventory of service assets and configurations, including hardware, software, documentation, and licenses.

• Define and maintain processes for the management of service assets and configurations, including acquisition, deployment, maintenance, and disposal.

• Ensure that all assets and configurations are properly identified, recorded, and tracked throughout their lifecycle within the CMDB.

• Collaborate with stakeholders to identify and prioritize CMDB requirements and implement necessary changes to support business needs.

• Ensure that CMDB data is used effectively to support IT service management processes, such as incident management, change management, and asset management.

• Ensure that all assets and configurations are secured and in compliance with regulatory standards and best practices.

• Provide regular reporting and analysis of asset and configuration data to stakeholders.

• Develop and maintain ServiceNow workflows, business rules, and UI policies to support business processes.

• Provide technical guidance and support to other ServiceNow developers and stakeholders.

• Stay up to date with new ServiceNow releases and features and recommend opportunities for process improvements and automation.

• Perform job duties in a safe manner.

• Attend work as scheduled on a consistent and regular basis.

• Perform other related duties as assigned.

Minimum Qualifications

• Proof of authorization to work in the United States.

• Must be able to obtain and maintain any certification or license, as required by law or policy.

• Bachelor’s degree in computer science, Information Technology, or a related field

• 5 years of experience in ServiceNow development and configuration management

• Strong technical skills in ServiceNow, including experience with CMDB, workflows, business rules, and UI policies.

• Demonstrated experience with ITIL best practices and service management processes.

• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders across all levels of the organization.

• Strong problem-solving skills and the ability to work independently and as part of a team.

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.

• Ability to communicate clearly and effectively in English, both in spoken and written form.

Physical Requirements

Must be able to:

• Physically access assigned workspace areas with or without reasonable accommodation.

• Work remotely as necessary.

• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.

• Utilize laptop and standard keyboard to perform essential functions of the job.