What are the responsibilities and job description for the Addison- Computer Support Specialist position at Catapult Federal Services?
IT
Dallas , TX May 5, 2026
Job Title: Computer Support Specialist Department: Information Technology Location: Addison, TX — On-Site, 5 Days Per Week Role Type: Contract-to-Hire Experience Required: 2–3 Years in Desktop / IT Support
About Our Client
Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions to some of the world's most demanding technology organizations. With a national footprint of purpose-built campuses and a mission centered on scalability, reliability, and innovation, this organization supports the backbone of modern digital infrastructure. They operate with a customer-first mindset, a culture of operational excellence, and a commitment to developing their people alongside their facilities.
Job Description
The Computer Support Specialist will serve as a frontline technical resource responsible for diagnosing, resolving, and documenting hardware and software issues across the organization's on-site user base in Addison, TX. Day-to-day, you will own your ticket queue, support PC and mobile devices, configure and troubleshoot local and network printers, and deliver clear, patient technical guidance to end users at all skill levels. You will work both independently and alongside a collaborative IT team in a fast-paced, mission-critical environment where uptime and responsiveness are paramount.
This role exists because our client is scaling rapidly and needs a capable, self-directed technician who can handle day-to-day IT support without hand-holding. You will report to IT leadership and collaborate cross-functionally with internal teams to ensure every employee has the tools and access they need to operate at full capacity. The ideal candidate takes pride in resolution speed, documents everything, and genuinely enjoys helping people solve technical problems.
This is a contract-to-hire opportunity — meaning you'll come in, prove your value, and convert to a permanent full-time employee. It's an ideal landing spot for an early-career IT professional with 2–3 years of hands-on support experience who is ready to work in a structured enterprise environment with real stakes, real complexity, and real room to grow.
Duties & Responsibilities
This is a contract-to-hire opportunity with a clear path to permanent placement for the right candidate. If you're ready to prove your value in a high-impact enterprise environment, let's connect.
Tony Williams | Catapult Solutions Group tony.williams@catapultsg.com | 214.721.0600
Desktop Support | IT Support Specialist | Help Desk | Windows 10 | macOS | Microsoft 365 | Azure AD | ServiceNow | CompTIA A | Addison TX | Dallas IT Jobs | Contract to Hire | Computer Support Specialist
Dallas , TX May 5, 2026
Job Title: Computer Support Specialist Department: Information Technology Location: Addison, TX — On-Site, 5 Days Per Week Role Type: Contract-to-Hire Experience Required: 2–3 Years in Desktop / IT Support
About Our Client
Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions to some of the world's most demanding technology organizations. With a national footprint of purpose-built campuses and a mission centered on scalability, reliability, and innovation, this organization supports the backbone of modern digital infrastructure. They operate with a customer-first mindset, a culture of operational excellence, and a commitment to developing their people alongside their facilities.
Job Description
The Computer Support Specialist will serve as a frontline technical resource responsible for diagnosing, resolving, and documenting hardware and software issues across the organization's on-site user base in Addison, TX. Day-to-day, you will own your ticket queue, support PC and mobile devices, configure and troubleshoot local and network printers, and deliver clear, patient technical guidance to end users at all skill levels. You will work both independently and alongside a collaborative IT team in a fast-paced, mission-critical environment where uptime and responsiveness are paramount.
This role exists because our client is scaling rapidly and needs a capable, self-directed technician who can handle day-to-day IT support without hand-holding. You will report to IT leadership and collaborate cross-functionally with internal teams to ensure every employee has the tools and access they need to operate at full capacity. The ideal candidate takes pride in resolution speed, documents everything, and genuinely enjoys helping people solve technical problems.
This is a contract-to-hire opportunity — meaning you'll come in, prove your value, and convert to a permanent full-time employee. It's an ideal landing spot for an early-career IT professional with 2–3 years of hands-on support experience who is ready to work in a structured enterprise environment with real stakes, real complexity, and real room to grow.
Duties & Responsibilities
- Diagnose and resolve hardware and software issues on Windows and macOS workstations and mobile devices
- Install, configure, and troubleshoot local and network printers across the office environment
- Manage and resolve tickets using an ITSM platform (ServiceNow or equivalent), maintaining SLA compliance
- Administer Microsoft 365 user accounts, mailboxes, and access permissions via Azure Active Directory
- Support endpoint imaging, deployment, and lifecycle management for desktops and laptops
- Troubleshoot basic network connectivity issues including VPN, TCP/IP, DNS, and wireless access
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Train end users on basic hardware and software usage including Microsoft 365 applications
- Communicate clearly with both technical and non-technical users to resolve issues efficiently
- Assist with onboarding and offboarding — software provisioning, account setup, and device configuration
- Support occasional after-hours or weekend maintenance windows as required
- 2–3 years of experience in a desktop support, help desk, or IT support technician role
- Hands-on troubleshooting experience with Windows 10/11 and macOS in a professional setting
- Working knowledge of Microsoft Azure and Microsoft 365 administration (user management, licensing, mailbox config)
- Experience with Active Directory — user provisioning, password resets, GPO awareness, and SSO support
- Familiarity with a ticket-based ITSM platform (ServiceNow, Cherwell, Jira, or equivalent)
- Basic networking knowledge — TCP/IP, DNS, VPN connectivity, wireless troubleshooting
- Printer support experience — local and network-connected devices
- Strong written and verbal communication skills with a customer-first mindset
- Valid driver's license and reliable transportation
- Ability to lift up to 50 lbs and work occasional evenings/weekends as needed
- CompTIA A , Network , Security , or Azure Fundamentals (AZ-900) certification
- ITIL v3 or ITIL 4 Foundation certification
- Experience with endpoint management tools such as SCCM, Microsoft Intune, or Jamf
- Familiarity with remote support tools such as Bomgar, AnyDesk, or similar
- Exposure to PowerShell scripting or automation for IT tasks
- Experience in a data center, enterprise technology, or regulated industry environment
- Associate's Degree in Computer Science, Information Technology, or related field — preferred
- Bachelor's Degree in IT, Cybersecurity, or Computer Science — a plus
- Equivalent hands-on experience considered in lieu of formal degree
This is a contract-to-hire opportunity with a clear path to permanent placement for the right candidate. If you're ready to prove your value in a high-impact enterprise environment, let's connect.
Tony Williams | Catapult Solutions Group tony.williams@catapultsg.com | 214.721.0600
Desktop Support | IT Support Specialist | Help Desk | Windows 10 | macOS | Microsoft 365 | Azure AD | ServiceNow | CompTIA A | Addison TX | Dallas IT Jobs | Contract to Hire | Computer Support Specialist