What are the responsibilities and job description for the Volunteer Mountain Ambassador position at Catamount Ski Resort LLC?
Volunteer Mountain Ambassador
Job Summary
Great guest experiences are vital to Catamount. Mountain Ambassadors are often among the first team members guests meet and play an important role in making everyone feel welcome. Ambassadors assist guests with questions, directions, and general mountain information while helping maintain an organized and enjoyable experience throughout the resort. A friendly attitude, strong communication skills, and a willingness to help are essential. This is a volunteer position.
Essential Duties/Responsibilities
- Welcome guests and provide friendly, helpful service.
- Provide general knowledge of the mountain, trails, lifts, lessons, rentals, and activities.
- Assist guests with directions and resort information.
- Help manage lift lines and guest flow during busy periods.
- Assist guests with ticket kiosks and ticket verification.
- Answer guest questions and help resolve concerns.
- Work with other departments to support daily operations.
- Maintain a positive, team-oriented approach to guest service.
Qualifications & Experience
- This is volunteer position.
- Must be able to work flexible hours, including weekends and holidays.
- Friendly, outgoing personality with a strong focus on customer service.
- Good communication skills and ability to follow instructions.
- Dependable and able to work independently and as part of a team.
- Comfortable interacting with people of all ages.
- Willingness to learn about Catamount and its operations.