What are the responsibilities and job description for the Entry Level Helpdesk / IT Support position at Catalyte?
Entry Level HelpDesk Technician (Apprenticeship)
Become an HelpDesk Technician. No experience needed. Fully Paid Training!
What does a HelpDesk Apprentice do?
A HelpDesk Technician is responsible for providing technical support and assistance in maintaining an organization's information technology systems and infrastructure. Success in a HelpDesk Technician role can lead to a very rewarding career, with clear paths to increase your income and overall professional skill set. Some key responsibilities include:
- Setting up and configuring computer systems, software, and peripherals.
- Provide technical support to end-users by troubleshooting hardware, software, and network issues.
- Perform routine maintenance tasks, such as updates, patches, and backups, to ensure system performance.
- Collaborate with senior IT staff to diagnose and resolve complex technical problems.
- Assist in managing and maintaining the organization's IT infrastructure, including servers and network devices.
- Assist in user account management, including creating and modifying user profiles and access rights.
- Install and update software applications and ensure licenses are up to date.
- Participate in IT projects, including system upgrades and technology rollouts.
- Maintain an up-to-date inventory of IT equipment and assets.
- Maintain a professional and customer-focused attitude when assisting end-users.
How does the program work?
Catalyte's apprenticeship consists of a 6 week development phase where you will develop and hone your foundational skills as an IT Technician under the tutelage of experienced engineers. Upon successful completion of the development phase you will be deployed with other apprentices and an experienced technical mentor. During the deployment phase you will be responsible for completing IT projects like upgrading and deploying new workstations to personnel in the organization. The development phase will require travel to various locations in the state of Maryland, with a focus on the Baltimore area. The development phase lasts from 6 - 18 months.
Qualifications
- Be at least 18 years old
- Basic proficiency using a computer and high-speed/broadband internet access.
- Be a U.S. citizen or eligible to work in the U.S. for 30 continuous months. Catalyte does not offer visa assistance or sponsorship of any kind.
- As this position requires travel to and from various job sites, reliable transportation is required
- Curiosity to learn new skills
- Motivated
- Able to lift 50lbs
Pay and benefits
- Start your career without prior experience!
- Get paid to learn on the job
- Mentorship from experienced Tech professionals
- Competitive salary
- Paid time off
You will receive the minimum hourly wage in your state for the first 6 weeks. Starting in week 7, your pay increases to $40,000/year paid hourly ($19.24), and you will receive additional benefits including paid holidays and time off, health, vision, and dental benefits
About Catalyte
Catalyte has redefined hiring. Its proprietary AI uses 500 data points to unbiasedly discover and develop high-potential talent. By elevating aptitude over pedigree, Catalyte deploys a workforce that looks like America and that helps its clients boost productivity, quality and diversity metrics. By giving high-grit, high-aptitude talent the opportunity to launch new careers, Catalyte transforms individuals, companies and communities. For more information, visit www.catalyte.io.
Catalyte provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $13.25 - $19.24 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $40,000
