What are the responsibilities and job description for the Senior Living Advocate/Family Advisor position at Catalyst Senior Living Solutions?
Are you someone who leads with heart and finds joy in helping others? At Catalyst Senior Living Services, we’re transforming the way America cares for seniors—and we’re looking for passionate people to join us in this mission.
As a Senior Living Advocate/Family Advisor, you’ll be a trusted voice and compassionate guide for seniors and their families as they explore options for senior living and 55 active adult communities. As you're often the first person they speak with, you’ll offer comfort, clarity, and a sense of possibility at an important time in their lives.
This is more than a job—it’s a meaningful career built on empathy, purpose, and community. If you're ready to make a real difference each day, you’ve found the right place.
Why You’ll Love Being Part of Catalyst SLS:
- Purpose-driven work that truly impacts lives
- Hybrid work model – connect in-person, with some flexibility to work from home
- Competitive pay and monthly bonus opportunities
- Referral bonuses for new hires
- Paid holidays and flexible time off to recharge
- Access to an Employee Assistance Program for you and your family
- Free parking at our modern, collaborative office space
- Career path opportunities in leadership, training, or client success as we grow
- And yes—endless snacks to keep the day going strong!
What You’ll Do as a Senior Living Advocate/Family Advisor:
- Be a warm, empathetic first point of contact for seniors and their loved ones
- Listen deeply and offer tailored solutions with compassion and care
- You’ll spend most of your day on the phone, guiding families through options and documenting next steps in our CRM. You’ll balance empathy with efficiency to help as many people as possible.
- Keep accurate and thoughtful records of conversations and services provided
- Collaborate with your team to continually improve and grow
- Stay current through regular training and development opportunities
- Always reflect our core values: compassion, excellence, and respect
What You Bring:
- Strong ability to guide conversations, ask probing questions, and help families make informed decisions
- Bachelor’s degree, college coursework, or equivalent of 2 years of professional experience in social work, customer service, sales, healthcare, or senior living strongly preferred
- Excellent communication and active listening skills
- Comfort working in a dynamic, fast-paced environment
- Organized and able to manage multiple priorities at once
- Weekend availability
Ready to Build Something Meaningful?
At Catalyst, we believe that everyone deserves dignity, support, and a sense of belonging—and that includes our team. If you’re ready to grow with a purpose-driven organization that puts people first, we’d love to meet you.
Apply today and join a community that truly cares.