What are the responsibilities and job description for the Evenings and Weekends Part Time- Front Office Representative I position at Catalyst Physician Group?
Company
At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.
Job Summary
We are pleased to offer After Hours Care for our patients as an extension of their primary care coverage and we believe this is an important contributing role. The Front Office Representative I role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an entry level role designed for individuals beginning their career in healthcare administration. This role is responsible for greeting patients, managing check ins and check outs, answering phones and providing excellent customer service. Join us and be part of a rapidly growing team that's truly making a difference!
After Hours Clinic and Expected Part Time Hours are as listed:
Monday-Friday - 5:00 pm - 8:00 pm
Saturday - 9:00 am - 1:00 pm
Sunday - 9:00 am - 12:00 pm
Role And Responsibilities
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.
At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.
Job Summary
We are pleased to offer After Hours Care for our patients as an extension of their primary care coverage and we believe this is an important contributing role. The Front Office Representative I role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an entry level role designed for individuals beginning their career in healthcare administration. This role is responsible for greeting patients, managing check ins and check outs, answering phones and providing excellent customer service. Join us and be part of a rapidly growing team that's truly making a difference!
After Hours Clinic and Expected Part Time Hours are as listed:
Monday-Friday - 5:00 pm - 8:00 pm
Saturday - 9:00 am - 1:00 pm
Sunday - 9:00 am - 12:00 pm
Role And Responsibilities
- Greet patients warmly and professionally and and consistently create a positive patient experience
- Phreesia registration
- Accurately check patients in and out using the electronic health record (EHR) system
- Collect and verify insurance information and patient demographics
- Collect co-pays and balances at the time of service
- Answer incoming calls and direct messages appropriately
- Schedule appointments and follow-up visits according to protocol
- Coordinate rescheduling, cancellations, and no show follow-ups
- Verify insurance eligibility and benefits in advance
- Maintain cleanliness and organization of the front office
- Provide general administrative support to the office team
- Adhere to patient privacy and HIPAA regulations
- Excellent communication and organizational skills
- Basic computer proficiency
- 1 years of related experience in a customer-facing or administrative role
- Athena EMR experience
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.