Operations Specialist

The position is responsible for the execution of various administrative duties related to corporate imaging services (nuclear medicine and ultrasound) operations. The Operations Specialist will support employee scheduling, customer requests, and clinical scheduling. The Operations Specialist will maintain positive relationships with all clinics, consistently ensuring customer satisfaction.

ESSENTIAL FUNCTIONS:                          

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily.

• Maintains ownership of the regional customer schedule for clinical staff including creating, publishing and adjusting as needed. This includes rolling 90-day confirmations and managing the frequent changes to support customer needs and employee dynamics.
• Obtain and verify daily customer patient schedules before distributing to clinical staff.
• Coordinate daily employee and equipment logistics to deliver dependable and on-time imaging services are delivered.
• Track approved PTO for clinical staff, ensuring that replacement coverage is always in place.
• Conduct routine analysis of the regional customer schedule with a focus on delivering a positive customer experience in an efficient and profitable manner. 
• Monitors payroll and overtime, ensuring that employee weekly hours are kept within budget and allocated appropriately.
• Coordinate regional travel for clinical and management staff according to scheduling needs including arranging airfare, hotel, and car rentals.
• Work cross-functionally and prioritize workload dependent on customer and business needs using a detail-oriented, organized approach.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent
• 2 years of customer service experience 

Preferred Qualifications:

• Customer Service within a healthcare setting
• Experience managing employee or clinical schedules within a healthcare environment

Physical Demands:

• 5% standing or walking, 95% sitting

Working Conditions:

• Work is performed in a semi-quiet office setting
• Limited regional travel may be required

Occupational Exposure:

Limited to no exposure to hazardous substances. Strict adherence to safety procedures and customer-specific site protocols is required.

Occupational Accommodations Statement:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  They are representative to those knowledge, skills, and abilities that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related