Store Manager

Position Overview:

The Store Manager is responsible for overseeing all aspects of daily operations at Catalyst Cannabis Co.’s retail location. This role leads the store team in delivering exceptional customer service, maintaining full compliance with Alaska’s cannabis regulations, and ensuring operational efficiency. The Store Manager drives sales performance, manages inventory and cash flow, develops team members, and fosters a culture that reflects Catalyst Cannabis Co.’s core values—quality, integrity, and community.

Key Responsibilities:

Leadership & Team Management

• Lead, train, and develop all store staff including Assistant Managers, Shift Leads, and Budtenders.
• Build a positive and professional work environment focused on collaboration, accountability, and customer care.
• Conduct regular team meetings, trainings, and performance evaluations.
• Promote the company’s values and mission through consistent communication and leadership.
• Maintain appropriate staffing levels and schedule coverage for all shifts.

Operations & Compliance

• Ensure full compliance with all AMCO regulations, including ID verification, purchase limits, product handling, and reporting.
• Maintain accurate and timely recordkeeping in METRC for all cannabis inventory movement.
• Oversee daily store operations including opening and closing procedures, shift handoffs, and transaction accuracy.
• Conduct regular compliance checks and address any operational issues immediately.
• Ensure the store remains clean, organized, and professional at all times.

Inventory Management

• Oversee all product receiving and inventory tracking.
• Ensure all products are properly labeled, stored, and displayed according to regulations.
• Complete or oversee weekly inventory audits and resolve any discrepancies promptly.

Financial Oversight

• Manage all store financial operations including cash handling, deposits, and reconciliation.
• Ensure POS accuracy, track sales reports, and identify opportunities for improvement.
• Control expenses and monitor budgets to ensure profitability.
• Support and track team performance on sales, upselling, and customer engagement.

Customer Experience

• Set the standard for excellent customer service through direct engagement and coaching.
• Address and resolve escalated customer issues in a professional and timely manner.
• Ensure all customers have a compliant, educational, and positive experience.
• Monitor customer feedback and identify opportunities for service improvements.

Sales & Marketing Support

• Work with upper management to execute promotions, product launches, and marketing initiatives.
• Track sales trends and identify growth opportunities.
• Encourage the team to promote ecommerce platforms and features like Pay by Bank.

Qualifications:

• Must be at least 21 years old and able to pass a background check per Alaska state law.
• Valid Marijuana Handler’s Card and Anchorage Food Handler’s Card (or ability to obtain before start date).
• Minimum 3–5 years of retail management experience required; cannabis experience strongly preferred.
• Proven leadership experience managing multi-person teams.
• Strong knowledge of METRC, Dutchie, Alaska cannabis regulations, and retail compliance.
• Excellent organizational, analytical, and communication skills.
• Proficient with POS systems, inventory tracking, and financial reporting.
• Demonstrated ability to manage time effectively and handle multiple priorities.
• Must be available to work all shifts including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods of time.
• Occasionally lift up to 25 lbs.
• Frequent bending, reaching, and handling of small products.