What are the responsibilities and job description for the Key Holder position at Catalyst Cannabis Company?
Position Summary
The Key Holder at Catalyst Cannabis Co. is a trusted operational role responsible for opening and
closing the store, maintaining security, supporting daily operations, and ensuring compliance with
Alaska Marijuana Control Office (AMCO) regulations. This position does not carry supervisory
authority over staff but serves as a point of support and accountability during assigned shifts.
Key Responsibilities
Store Operations
• Open and close the dispensary according to company security and cash-handling procedures
• Maintain store security, including alarm systems, safes, and controlled access areas
• Ensure the sales floor is clean, organized, and customer-ready
• Monitor inventory levels and communicate needs or discrepancies to management
Team Support
• Assist with opening, closing, and shift transition tasks
• Serve as a point of contact for operational or customer issues when management is not on site
• Escalate concerns, incidents, or questions to Store Manager or Assistant Store Manager
Customer Experience
• Deliver knowledgeable, friendly, and compliant customer service
• Assist customers with product education and recommendations
• Help resolve customer concerns in alignment with company policies
Compliance & Cash Handling
• Follow all AMCO regulations and internal SOPs
• Ensure proper ID checks and legal sales limits are followed
• Complete cash handling procedures including drawers, safe drops, and end-of-day counts
• Report any compliance, security, or cash discrepancies immediately to management
Required Qualifications
• Must be 21 years of age or older
• Valid Alaska Marijuana Handler Permit and Food Handler’s Certification
• Retail experience required; cannabis experience preferred
• High level of trustworthiness and attention to detail
• Comfortable with cash handling and security procedures
Physical & Scheduling Requirements
• Ability to stand for extended periods
• Ability to lift up to 25 lbs
• Availability to work nights, weekends, and holidays as needed