Central Investigations Technician - Asset Protection

Overview

Central Investigations Technician - Asset Protection

The Central Investigations Technician will support and assist the Central Investigations Manager and team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit.

Responsibilities

• Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases.
• Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc.
• Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area.
• Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations.
• Monitors CCTV surveillance.
• Assists non-Asset Protection stores with phone interviews on potential internals suspects.
• Provides Key Performance Indicators reporting on internal fraud to field leadership.
• Assists Remote and External Technician responsibilities.
• Meets established performance goals for the role.
• Supports Company’s shrink and safety initiatives.
  
  

Qualifications

• 2 years Asset Protection experience, or analytical or IT responsibilities
• Strong software skills; intermediate Excel, MS Word, PowerPoint
• Critical Thinking and Analytical skills, Produces Results
• High School or equivalent; Bachelor’s Degree preferred
  
  

What you get

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on merchandise.

About Catalyst

Pay Range

USD $17.88 - USD $22.36 /Hr.