What are the responsibilities and job description for the Universal Banker position at Catalyst Bank?
Position Summary
Universal Bankers are instrumental in providing exceptional customer service to Catalyst Bank’s clients. They ensure our clients are serviced professionally and timely by effectively transitioning between a Teller and Banker role. They are knowledgeable about all product offerings and always ready to greet the next customer with a smile.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Evaluate customers' financial needs, provide banking solutions, and refer clients to the appropriate branch officer as needed.
- Clearly explain product and service benefits, requirements, restrictions, and other related product information to clients and bank employees.
- Manage customer accounts including opening and closing accounts and performing ongoing maintenance.
- Possess knowledge of policy, procedure, and processes for all consumer lending products
- Efficiently run teller transactions, manage a cashbox, and assist in branch operations.
- Deliver outstanding customer service.
- Attend seminars and meetings as requested by Branch Manager.
- Travel to any branch location for support as requested by management.
- Assist in any special projects or other assignments as requested by Branch Manager.
- Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma or equivalent
- Minimum two (2) years’ experience in retail banking or financial sales.
- Knowledge of banking software, technology, rules and regulations.
- Excellent written and verbal communication and interpersonal skills.
- Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook
- Dedication to meeting the expectations and requirements of internal and external customers, use feedback for continuous improvement, and develop and maintain effective relationships.
- Willingness to attend training seminars and meetings outside normal working hours.
- The ability to maintain a professional, courteous demeanor even under high-pressure circumstances.
- Ability to adhere to Dodd Frank/Truth in Lending and all other banking regulations.
Benefits:
- Competitive salary
- 401(k)
- Employee Stock Ownership Plan
- Health/Dental/Vision insurance
- Bank paid Life Insurance
- Paid Holidays
- Paid time off
- Opportunity for advancement
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee could occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must have flexibility to deal with changing work hours and locations as needed. The noise level in the work environment is usually low to moderate.
The Bank is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee could occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must have flexibility to deal with changing work hours and locations as needed. The noise level in the work environment is usually low to moderate.
The Bank is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Salary : $30,000 - $45,000