Full Arch Dental Patient Care Administrator

Company Overview

Founded in 2010 and with locations in Tempe and Tucson, JB Dental Lab is a state-of-the-art Full Service Dental Laboratory, specializing in digital Full-Arch Solutions.  We take pride in utilizing advanced digital workflows to enhance efficiency and accuracy in dental restorations, reducing chair time and ensuring high quality outcomes for patients.

Position Summary

The Full Arch Dental Patient Care Administrator is responsible for ensuring seamless communication and operations efficiency between dental professionals, labs, and patients.  This role serves as the bridge between oral healthcare providers and the internal dental lab team, focusing on high-quality product lifecycle management and customer satisfaction.

Key Responsibilities

• Oversee end to end lifecycle of full-arch dental products, ensuring timely progress through the design, milling and finishing phases.
• Track and report the status of cases at each stage within the lab.
• Operate and manage case tracking through Magic Touch Software.
• Maintain accurate digital records of case progress and dentist/surgeon interactions.
• Facilitate the onboarding process for dentists and oral surgeons into the lab’s portal system.
• Provide technical support and training to ensure optimal use of the portal.
• Monitor cases internally, coordinating workflows between departments.  Proactively identify and resolve potential bottlenecks or issues in the production pipeline.
• Maintain constant communication with doctors and dental offices.

Qualifications & Requirements

• Working knowledge of digital dentistry: All-On-X Full-Arch restorations processes, digital impressions, intraoral scans, photogrammetry, CAD/CAM technology, and guided surgery.
• Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and understanding of milling and finishing processes.  Exceptional written and verbal communication skills.
• Strong multitasking and time management skills.
• Dedicated to providing a positive and professional experience for all stakeholders.

Compensation & Benefits

• Competitive Pay with additional bonus potential
• Benefits including Medical, dental, vision, Life
• 401k with company match
• Paid Time off (PTO) plus paid holidays
• Ongoing training and professional development opportunities

JB Dental Lab is an affiliate company of Catalis Dental Lab Partners.  If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com.  At JB Dental Lab, you are not just joining a Team, you are joining a family, Let’s start building some smiles together.

JB Dental Lab is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.