Digital Intake Technician

Company Overview

Avaneer Dental Lab is a full-service dental laboratory known for combining traditional craftsmanship with modern digital technology to support dental practices with high-quality restorative and prosthetic products.  With locations in Warren, MI and Lakeland, FL, Avaneer Dental Lab successfully serves Dental practices with a wide range of dental lab solutions.

Position Summary

The Digital Intake Technician plays a critical role in ensuring the smooth, accurate, and timely processing of all digital case submissions received through the Sirona Connect portal. Serving as a key liaison between dental practices and internal laboratory teams, this position is responsible for reviewing incoming digital impressions, validating case information, and proactively communicating updates or requirements to clinicians. The Intake Technician ensures high-quality workflow by organizing digital files, tracking all communications, and troubleshooting file or scanning issues in collaboration with both clients and technical staff. This role supports Avaneer Dental Lab’s commitment to delivering precise, dependable restorative and prosthetic solutions by combining exceptional customer service with strong technical understanding of digital dental workflows.

Key Responsibilities

• Monitor and manage all case submissions through the Sirona Connect portal
• Review incoming digital impressions and ensure all necessary case information is complete and accurate
• Communicate with dental offices regarding case status, missing information, adjustments and delays
• Coordinate with internal departments to ensure seamless processing of cases
• Provide technical support and guidance to dental practices for Sirona case submissions
• Track and log all communications and case updates in the laboratory management system
• Maintain organization of digital files and ensure timely case turnaround
• Assist in troubleshooting scanning errors or file issues in collaboration with clinicians and technical teams.

Qualifications & Requirements

• Familiarity with dental terminology, digital impression systems, and lab workflows
• Prior experience with Sirona Connect or similar dental CAD/CAM portals (Trios, Medit, etc) preferred.
• Strong communication skills
• Comfortable communicating professionally via text, calls and emails
• Excellent attention to detail and multitasking abilities
• Proficiency with computers and digital file management
• Positive attitude and ability to work independently as well as in a team environment
• Dental lab experience is preferred but not required
• Knowledge of CAD software is a plus

Compensation & Benefits

• 401(k) with company matching
• Competitive pay with bonus potential
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Ongoing training and professional development opportunities

Avaneer Dental Lab is an affiliate company of Catalis Dental Lab Partners.  If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com.  At Avaneer Dental Lab, you are not just joining a Team, you are joining a family, Let’s start building some smiles together.

Avaneer Dental Lab is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.

Salary : $20 - $22