Dental Lab Communication Specialist

Company Overview

Catalis Dental Lab Partners is a nationally connected network of premier dental laboratories providing high‑quality, digitally enabled restorative, implant, and prosthetic solutions to dental practices across the United States. The organization brings together leading regional labs with deep expertise in full‑arch restorations, restorative dentistry, and removable prosthetics—all supported by advanced digital workflows, 3D printing, AI‑driven design, and CAD/CAM technologies.

Catalis serves both private practices and large dental service organizations (DSOs), combining local laboratory relationships with the resources and consistency of a national platform. The company operates a growing multi‑state footprint through its integrated lab network, including locations across Arizona, Florida, Georgia, Michigan, Texas, and Utah.

Position Summary

The Communication Specialist serves as the primary liaison between partnering dental practices and the laboratory, ensuring seamless coordination and accuracy throughout the case lifecycle. This role is responsible for translating case instructions into clear, actionable details, managing status updates, and proactively resolving inquiries to support efficient workflow. By fostering strong client relationships and delivering consistent, high‑quality communication, the Communication Specialist helps ensure exceptional service and reliable case outcomes.

Key Responsibilities

• Serve as the primary communication liaison for partnering dental offices through phone, email, and client portals.
• Review all incoming cases to ensure completeness, accuracy, and proper documentation prior to production.
• Provide clear and timely case updates, including turnaround expectations, delays, delivery details, and status changes.
• Collaborate closely with production teams, technicians, and account managers to clarify prescriptions and ensure alignment on case requirements.
• Record all client interactions, case notes, and relevant updates within the laboratory management system.
• Assist in resolving case concerns, including remakes, adjustments, scheduling priorities, and general troubleshooting.
• Support billing-related inquiries by coordinating statements, payment follow-up, and documentation as needed.
• Guide new clients through onboarding, including portal setup, submission best practices, and workflow orientation.
• Maintain a professional, responsive, and solutions-focused approach in all client interactions.
• Identify recurring issues or communications gaps and escalate trends or concerns to leadership when appropriate.

Qualifications & Requirements

• Previous dental lab, dental office, or healthcare coordination experience preferred
• Strong written and verbal communication skills with high attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with dental lab software, email platforms, and general office applications
• Strong problem-solving skills and a customer-service oriented mindset

Compensation & Benefits

• Competitive Pay with additional annual bonus potential
• Benefits including Medical, dental, vision, Life
• 401k with company match
• Paid Time off (PTO) plus paid holidays
• Ongoing training and professional development opportunities

If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com.  At Catalis, you are not just joining a Team, you are joining a family, Let’s start building some smiles together.

Catalis Dental Lab Partners is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.