What are the responsibilities and job description for the Communications Supervisor - Malden (Full Time) position at CATALDO AMBULANCE BUSINESS TRUST?
Position Summary / General Scope:
The Communications Supervisor / Dispatcher serves as a critical operational leader and telecommunicator within the EMS Communications Center, supporting both 9-1-1 emergency response and interfacility transport (IFT) operations. This role functions as both a supervisor and active dispatcher, ensuring efficient system performance, real-time decision-making, and effective coordination of ambulance resources.
Key Responsibilities
- Provide real-time supervision of communications center operations during assigned shifts
- Answer and process emergency (911) and non-emergency (IFT) calls
- Dispatch ALS, BLS, and wheelchair transport resources
- Utilize Zoll RescueNet CAD or similar systems
- Maintain system status awareness and hospital coordination
- Support dispatch staff during escalated incidents
- Ensure accurate, real-time documentation
- Perform active dispatch duties as needed
- Support training and quality improvement initiatives
- Comply with all company policies and maintain attendance
- Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
- Must maintain a reliable attendance record
- Completes other duties as requested and assigned
Education:
- High school diploma or GED equivalent.
Licensure, Certification, Registration:
- EMD Certification
- CPR Certification
- 911 Certification
- Telecommunicator Certification
- All may be obtained internally upon hire
Experience:
- 2-3 years EMS Dispatch or Public Safety Communications experience
- Supervisory or lead experience preferred.
- Experience with CAD systems required
- Strong proficiency with computer systems required, including web-based applications and some Microsoft Office applications preferred.
Knowledge, Skills and Abilities:
- Excellent verbal communication skills both verbally and in writing; ability to understand and carry out verbal and written instructions.
- Advanced computer proficiency
- Ability to exercise sound judgment and decision making.
- Leadership and team support ability
- Knowledge of medical terminology preferred, not required.
- Ability to work in fast-paced environment and multi-task
- Ability to work well independently and within a team setting
Requirements:
- Availability for all shifts including Day, Evening, Overnight, Weekends and Holidays.
- Ability to function in a dual supervisory / dispatch role
- Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
- Comply with UDS drug screening at any and all times
- Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.
Physical, Mental and Sensory Requirements
- Ability to hear various frequencies, distinguish sounds and work in environment with consistent background noise.
- Consistent close eye work and clear vision for screens, color/depth perception, and peripheral vision for data analysis and monitoring.
- Clear, concise verbal communication, potentially shouting or speaking loudly over noise, and active listening.
- Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged time periods. (fingering, pushing, pulling).
- Ability to sit, stand and alternate positions for extended periods of time.
- Exerting light force up to 10-25 lbs. for tasks like lifting, carrying, pushing/pulling.
- Ability to work in environment with constant phone/radio calls, interruptions, urgent/emergency situations, and emotionally charged callers.
- Strong multitasking, problem-solving, attention to detail, memory, and emotional stability in stressful environments
Salary : $27 - $33