What are the responsibilities and job description for the GM of Service – PSD position at CAT?
TEAM UP WITH US!
The GM of Service – PSD is responsible for quality execution of WCAT Power Systems products and services at the Business Unit level.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
- Communicate, comply with, and promote WCAT EHS policies.
- Responsible for daily service operations of the Power Systems Service Division.
- Accountable for field and shop operations in the areas of financial revenue performance, expense management, and customer satisfaction.
- Responsible for the quality delivery of WCAT PSD products and services and continuous development of all employees within his/her area of responsibility to achieve the company’s desire for operational excellence.
- Recruit, hire, develop, evaluate, and terminate, WCAT PSD service personnel.
- Initiate and document disciplinary action.
- Resolve employee conflicts.
- Identify and develop potential successors for all service supervisory roles.
- Develop WCAT PSD policies.
- Lead and Train employees on new initiatives and processes.
- Communicate with Account Managers regarding WCAT sales, opportunities
- Determine the number of employees required for each area by carefully analyzing the need based on number of units, growth potential of the area, and unit profitability.
- Responsible for development of the PSD Service Budget.
- Responsible for appropriate overhead expenditures to manage areas (vehicles, communications, tooling, etc.).
- Responsible for ensuring environmental compliance (emissions, housekeeping and spills).
- Lead PBO meetings and utilize PBO communication techniques.
- Manage multiple subordinate supervisors who supervise several employees, and be responsible for the overall direction, coordination, and evaluation of these units.
- Maintains proactive relationships with customers through completion of annual PAR schedule.
- Presents routine reports to Senior and Executive Management, both electronic and in person.
WHAT YOU'LL NEED:
- Bachelor's degree (B. A.) from four-year college or university; and/or five years of related experience and/or training.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Proficient in the use of Microsoft Office. Experience with Caterpillar DBS system a plus.
- Valid Driver's License and Clean Driving Record.
WHY WORK WITH US?
- We like to take care of business and have fun doing it!
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
- Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 35%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA