What are the responsibilities and job description for the Sales Operation Analyst - Global Marine & Energy position at Castrol?
Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.
Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.
Job Description
About the Team
The Sales Operations Analyst - Global Marine & Energy plays a critical role in supporting Castrol's Global Marine & Energy (GME) business across the Americas region. As part of the Sales Operations team, you will help ensure efficient commercial processes, provide operational support to account managers, and act as a key liaison between sales teams and global support functions.
Based in Santa Fe, Mexico City with a hybrid working model (3 days per week in the office), this role offers the opportunity to work in a highly collaborative global environment, partnering with teams across multiple countries and time zones. You will support customer onboarding, pricing and contract administration, CRM management, sales reporting, commercial analysis, and issue resolution to help deliver an exceptional customer experience and drive business performance
Key Tasks
The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact privacy.response@castrol.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.
Job Description
About the Team
The Sales Operations Analyst - Global Marine & Energy plays a critical role in supporting Castrol's Global Marine & Energy (GME) business across the Americas region. As part of the Sales Operations team, you will help ensure efficient commercial processes, provide operational support to account managers, and act as a key liaison between sales teams and global support functions.
Based in Santa Fe, Mexico City with a hybrid working model (3 days per week in the office), this role offers the opportunity to work in a highly collaborative global environment, partnering with teams across multiple countries and time zones. You will support customer onboarding, pricing and contract administration, CRM management, sales reporting, commercial analysis, and issue resolution to help deliver an exceptional customer experience and drive business performance
Key Tasks
- Support sales operations activities across the Americas region, working closely with Account Managers and commercial teams.
- Coordinate customer onboarding, account setup, pricing requests, and master data maintenance.
- Maintain CRM data integrity and support sales performance reporting and analysis.
- Support contract administration, commercial documentation, and tender activities.
- Generate sales insights and performance reporting to support business decision-making.
- Partner with global stakeholders across Sales, Pricing, Customer Service, Supply Chain, Finance, and Operations to resolve customer and process-related issues.
- Investigate and coordinate resolution of pricing discrepancies, invoicing issues, customer requests, and other commercial challenges.
- Support forecasting and pipeline management activities while ensuring operational execution aligns with customer commitments.
- Build strong working relationships with internal and external stakeholders to ensure seamless execution of sales processes.
- Bachelor's degree in Business, Finance, Commercial Management, or a related field, or equivalent experience.
- Minimum 4 years of experience in Sales Operations, Commercial Operations, Sales Support, Commercial Excellence, or related roles.
- Experience supporting customer management, contract administration, pricing processes, reporting, and commercial operations.
- Experience within Marine & Energy, Oil & Gas, Industrial, Manufacturing, or other B2B commercial environments is preferred but not required.
- Fluent English and Spanish are required; Portuguese is highly desirable.
- Advanced Microsoft Excel skills and experience using CRM platforms such as Salesforce or similar systems.
- Experience with SAP and Power BI is preferred.
- Strong analytical and problem-solving capabilities.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced, global environment
The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact privacy.response@castrol.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.