What are the responsibilities and job description for the Parts & Support Representative position at Castongia Tractor Crown Point?
Now Hiring: Parts & Support Representative – Join the Castongia Tractor Team!
Are you passionate about equipment? Do you love solving problems and helping customers find the perfect part to keep their machines running smoothly? If you’re knowledgeable about parts and equipment—and you’re ready to be part of a professional, high-energy team—Castongia Tractor wants to hear from YOU!
We’re not just any dealership—we’re a trusted partner in agriculture, landscaping, light construction and residential solutions, serving Indiana with top-quality John Deere equipment and first-class product support.
What You’ll Do:
As a Parts & Support Representative, you’ll be the go-to pro for our customers and internal team when it comes to identifying, locating, and supplying parts for a wide range of equipment. Your skills and knowledge will be essential in keeping everything running like clockwork.
Key Responsibilities:
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Lead the parts sales process with confidence—from quote to delivery.
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Communicate clearly and professionally with customers and team members.
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Read and understand parts catalogs to identify accurate components.
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Answer phone calls, provide pricing, and offer expert guidance.
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Pull, organize, and fill orders quickly and accurately.
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Track inventory, perform weekly bin checks, and flag out-of-stock items.
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Handle billing for service department requests and process customer payments.
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Coordinate orders for shipping, delivery, or in-store pickup.
- Work cross-functionally and support other departments and fill in when needed.
What You Bring:
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Strong knowledge of equipment and parts is a MUST.
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Experience in parts sales, preferably automotive or outdoor power equipment.
- Some selling experience, in absences of sales consultant able to step in.
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High school diploma or equivalent.
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Fast-paced, team-oriented work ethic.
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Excellent communication and organizational skills.
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Ability to read manuals, follow procedures, and perform basic calculations with confidence
Why Castongia Tractor?
We believe in investing in our people—just as much as our technology and equipment. When you join Castongia Tractor, you’re joining a team that’s committed to growth, innovation, and service.
Perks You’ll Love:
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Medical, Dental & Vision Insurance
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Life & Disability Insurance
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401K with Company Match
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Paid Time Off Holidays
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Career growth and ongoing training
Ready to Grow With Us?
If you’re a dependable team player with a passion for helping customers and deep knowledge of lawn & garden equipment—apply now and become part of the Castongia Tractor team!
This isn’t just a job—it’s a career rooted in something bigger. Let’s grow together.