Patient Access Representative

Patient Access Representative

This position will assist our outpatient rehab department.

Schedule: 40 hours/week M-F.

Pay Scale: $16-$20

Your experience matters

Castleview Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Patient Access Representative who excels in this role:

• Explains policies regarding services, charges, insurance billing, and payment of accounts to patients, vendors, and customers.
• Requests full or partial payment(s) for services rendered according to collection policies.
• Receives payments from patient for services rendered, including co-pays and deductibles, or refers to financial counselors for follow up.
• Assists patients and physician clinics with price quotes and pre-authorizations for special programs.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addressing concerns and questions.
• Verifies insurance benefits and authorization as necessary.

• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

Qualifications - External

What we're looking for

• Certifications: Basic Life Support (BLS) within 60 days of hire.

• Education: High school diploma or equivalent is required

More about Castleview Hospital

Castleview Hospital is a 39-bed acute care hospital that offers exceptional care to Carbon and Emery counties in the high desert of Eastern Utah. The hospital also includes physician practices in Price, UT and Emery Medical Center - a family practice and urgent care clinic in Castle Dale, Utah.

Castleview Hospital maintains a Gold Seal of Approval® from The Joint Commission, is an Accredited Chest Pain Center, a Stroke designated facility, and has been named a Top 100 and Top 20 rural and community hospital several times.

EEOC Statement

Castleview Hospital is an Equal Opportunity Employer. Castleview Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.