What are the responsibilities and job description for the Front Desk Associate position at Castleman Eye Center (CMEC)?
Company Overview:
Serving the Southgate community since 1971, Castleman Eye Center is a full-service ophthalmology leader known for compassionate, patient-centered care. Led by award-winning Dr. Snigdha Singh and retinal specialist Dr. Arezo Amirikia, the practice offers advanced services including LASIK, femtosecond laser cataract surgery, glaucoma treatment, and retinal disease management using cutting-edge technology. A stellar choice for professionals seeking a respected legacy practice with a strong mission of innovation and caring.
Position Summary:
The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, appointment/surgical scheduling, providing information, insurance verification, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.
Responsibilities:
- Greets patients warmly and verify appointment details.
- Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
- Books, confirms, and reschedules appointments
- Surgery scheduling and patient out of pocket estimates
- Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
- Collects co-payments/pre-collect deductibles and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
- Explains billing procedures
- Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
- Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
- Completes medical records requests that come directly from the patient
- Completes assigned tasks as related to the appointment rescheduling queue timely
- Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
- Answers phones and responds to inquiries
- Relays messages between patients and clinical staff
- Maintains protected health information in accordance with HIPPA/PHI guidelines
- Handles paperwork such as consent forms and HIPAA compliance
- Interacts with all internal and external customers in a caring and respectful manner.
- Accepts deliveries of packages, mail, and other supplies from outside vendors.
- Maintains a clean, organized, and welcoming reception area for all patients and visitors
- Provides clear information about services, wait time, and policies
- Addresses patient concerns professionally and respectfully.
- Photocopies and faxes records and forms according to established policies and procedures.
- Maintains patient confidentiality.
- Participates in orientation/instruction of new administrative personnel as requested by management.
- Contributes to the team effort by completing additional tasks/projects as directed.
- Attends daily huddle and regularly scheduled team meetings
- Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.
QUALIFICATIONS/REQUIREMENTS
- High School Diploma or the equivalent years related experience required
- Nextech/ICP experience strongly preferred
- Minimum of 1-year medical office experience strongly preferred
- Strong reliability with good attendance and punctuality.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
KEY SKILLS
- Strong interpersonal and communication skills
- Attention to detail for accurate data entry and insurance verification; strong organizational skills
- Basic understanding of healthcare insurance payors and programs
- Ability to multitask in a fast-paced environment
- Familiarity with healthcare regulations (HIPAA, privacy laws)
- Basic math and cash handling
- Excellent customer service skills
Preferred Skills:
- Understanding of medical terminology
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
We also offer the following benefits for FREE:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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