Part-Time Storage Facility Assistant

Castle Storage is a locally owned self-storage facility in North Augusta, South Carolina. We are looking for a dependable, friendly, part-time team member to help operate the facility during weekday daytime hours.

This is a customer-facing and facility-focused position. The right person will be warm, reliable, teachable, organized, and comfortable working independently in a quiet office environment.

Position Summary

The Part-Time Storage Facility Assistant will help manage Castle Storage’s routine daily operations. Responsibilities include greeting customers, answering phones, showing available storage units, processing rentals and move-outs, following up with tenants, maintaining accurate records, and helping keep the office and property clean and professional.

This is not a high-pressure sales position. Our goal is to make the storage process simple, friendly, and easy for customers. Many of our customers are going through moves, family changes, business transitions, or other stressful situations. We want each customer to feel that they are being helped by someone who is patient, kind, and attentive.

Schedule

This is a flexible part-time position of approximately 25 to 30 hours per week.

The expected schedule is primarily Monday through Friday during daytime office hours. A typical schedule may be 10:00 AM to 3:00 PM, although there may be some flexibility depending on the right candidate.

Saturday work is not required. Castle Storage is closed on Sunday.

Compensation

The starting rate may be reviewed after the 90-day introductory period based on reliability, attitude, customer service, accuracy, follow-through, and ability to perform the position with minimal supervision.

Primary Responsibilities

• Greet customers in a friendly and professional manner.
• Answer incoming calls and return missed calls during scheduled work hours.
• Ask customers about their storage needs and help them choose an appropriate unit size.
• Show available units to prospective customers.
• Process new rentals using Castle Storage’s established procedures and StorEdge facility management software.
• Walk customers through digital leases, payment setup, access instructions, insurance or protection-plan requirements, and available lock options.
• Process routine payments and provide receipts.
• Process standard move-outs and inspect vacated units.
• Maintain accurate tenant notes and follow-up reminders in StorEdge.
• Contact past-due tenants using Castle Storage’s respectful and professional collections process.
• Add or remove overlocks according to established procedures.
• Walk the property each morning and check for trash, open doors, unlocked units, abandoned items, spills, signs of tampering, or maintenance concerns.
• Keep the office, foyer, bathroom, customer areas, door handles, keypads, windows, and storage hallways clean and presentable.
• Use a battery-powered blower, push broom, mop, and other basic cleaning tools as needed.
• Report supply needs, maintenance concerns, customer disputes, security concerns, or unusual situations to ownership.
• Follow all company procedures concerning payments, customer information, access codes, keys, security, and facility operations.

Ideal Candidate

The ideal candidate will be:

• Friendly, patient, and approachable.
• Dependable and punctual.
• Comfortable speaking with customers by phone and in person.
• Kind and professional with people who may be experiencing stressful life circumstances.
• Teachable and willing to follow established procedures.
• Organized and attentive to details.
• Comfortable using basic computer software, email, digital forms, and phone systems.
• Able to work independently without constant supervision.
• Comfortable staying productive during quiet periods.
• Willing to help clean and maintain the appearance of the office and storage property.
• Able to communicate clearly by phone, text, email, and in person.

Requirements

• Basic computer and email skills.
• Good phone and customer service skills.
• Ability to follow written procedures and checklists.
• Ability to walk the property and storage hallways regularly.
• Ability to use basic cleaning equipment, including a battery-powered blower, broom, mop, and cleaning supplies.
• Reliable transportation.
• Ability to work on-site in North Augusta during weekday daytime hours.
• Willingness to provide professional references.
• Successful completion of a background screening may be required.

Prior self-storage experience is not required. We are willing to train the right person.

Work Environment

The employee will often work independently on-site. Some days may be quiet with limited phone calls or customer traffic. During quiet periods, the employee will be expected to complete property inspections, customer follow-ups, cleaning, office organization, and other assigned tasks.

This position is primarily on-site because many customers prefer to see a storage unit before renting.

Employees are not expected to answer calls or emails outside their scheduled working hours.

Dress Code

Castle Storage will provide three embroidered collared polo shirts.

Employees may wear appropriate pants, jeans, or other suitable bottoms. Clothing should be clean, neat, and appropriate for a customer-facing position.

Closed-toe shoes are required while working.

About Castle Storage

Castle Storage is a locally owned facility focused on providing clean, safe, dry, secure, and easy-to-use storage.

Unlike many large corporate storage facilities, we take pride in offering customers a personal and straightforward experience. Our units are located on the ground floor, our property is fenced and monitored by more than 100 security cameras, and our storage buildings use commercial dehumidification to help control the environment.

We offer month-to-month rentals with no long-term commitment and lock customers’ rental rates for at least 12 months.

Our goal is for every customer to leave feeling that renting storage was friendly, simple, quick, and handled by people who care.

How to Apply

Please submit a resume and a short note explaining why this part-time position interests you.

Please do not call the Castle Storage office regarding your application.

Pay: From $17.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Are you able to work on-site in North Augusta, South Carolina?
• Are you comfortable performing light cleaning and property-care duties, including walking storage hallways, using a battery-powered blower, cleaning a bathroom, and keeping customer areas presentable?
• Are you willing to complete a background screening and provide professional references if selected?
• Do you have reliable transportation to and from work?
• Are you comfortable using email, online forms, payment software, and basic office computer systems?

Ability to Commute:

• North Augusta, SC 29860 (Required)

Work Location: In person

Salary : $17