What are the responsibilities and job description for the Clinical Front Office Receptionist / Medical Assistant position at Castle Rock Hormone Health- Smoky Mtn?
About the Role
Castle Rock Hormone Health is a new clinic in Knoxville and is hiring a Clinical Front Office Receptionist / Medical Assistant to help launch the location. You will be the first-person clients meet and a key support for day-to-day clinical flow. The role combines front-desk hospitality with hands-on medical assistant duties in a hormone optimization and wellness practice.
This is a strong fit for someone who is organized, comfortable on the phone, careful with billing details, and able to move between the front desk and the clinic floor without losing accuracy.
What You Will Do
- Greet and engage clients and visitors in a warm, professional manner
- Answer multi-line phones with proper phone etiquette; take accurate messages, schedule or confirm appointments, and route calls
- Type, enter data, file, administrative documents accurately
- Support front-office billing: verify client information, collect payments and handle billing documentation with close attention to detail
- Check clients in and out while protecting confidentiality and following HIPAA
- Multitask across phones, in-person requests, paperwork, and clinic needs
- Keep the front desk and waiting area clean, organized, and welcoming
- Perform and record vital signs.
- Assist providers during visits related to hormone optimization, lab follow-up, and wellness care
- Keep clinical supplies and equipment stocked
- Collect specimens as directed, process lab orders, and track results for provider review
- Explain next steps and follow-up appointments clearly
- Document encounters accurately in the electronic health record under provider direction
- Support the clinical and administrative team as the new clinic opens and grows
What You Bring
- Strong typing and accurate data entry
- Clear phone skills and professional phone etiquette
- Comfort with faxing and standard office equipment
- Careful attention to detail, especially with billing and patient information
- Ability to multitask and prioritize in a busy clinic
- A friendly, engaging manner with patients
- Reliability and punctuality for a Monday–Friday schedule
- Ability to perform basic medical assistant duties, including vitals, rooming, and EHR documentation
- High school diploma or equivalent preferred; prior medical or clinical office experience is a plus
Preferred
- Experience in a medical, wellness, or hormone clinic
- Familiarity with electronic health records or practice management software
- Basic medical terminology
- Medical Assistant certification (CMA, RMA, or equivalent) or formal MA training
- Experience with phlebotomy, specimen collection, or lab coordination
- Interest in helping build a new clinic from the start
How to Apply
Submit your resume and a short note about your front-office or clinical experience. Pay is $16.00–$20.00 per hour based on experience and qualifications. Monday–Friday schedule at the new Castle Rock Hormone Health clinic in Knoxville.
Pay: $16.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Free parking
- On-the-job training
- Opportunities for advancement
- Paid training
- Referral program
Work Location: In person
Salary : $16 - $20