Manager, Banquets

We are seeking a Banquet Manager who is passionate about service excellence, operational leadership, and team development.  Located in the heart of downtown Nashville, The Westin Nashville delivers elevated hospitality, dynamic event spaces, and exceptional service. From elegant galas to corporate conferences and unforgettable celebrations, our banquet team plays a vital role in creating memorable guest experiences.

The Banquet Manager is responsible for assuring the success of all banquet events while maintaining a profitable operation and high-quality products and service levels. This leader reports directly to the Director of Banquets and oversees all aspects of the daily banquet operation.

• Drive revenue growth and share ideas to promote business

• Maintain revenue and payroll budgets

• Meet productivity goals while keeping service quality consistently high

• Hire, train, supervise, and inspire banquet team members

• Create schedules and monitor payroll and tip distribution

• Maximize guest satisfaction while delivering strong financial performance

This position requires versatility, strong organizational skills, and the ability to effectively multitask in a fast-paced, high-volume environment.

Core Responsibilities:

• Lead and oversee all banquet operations to ensure seamless execution, exceptional service, and adherence to brand standards.

• Direct, develop, and inspire banquet team members through hiring, training, scheduling, and performance management.

• Partner with Culinary, Catering, and Food & Beverage leadership to coordinate all event details and deliver flawless guest experiences.

• Maintain strong financial oversight, including payroll, productivity, reporting, and inventory controls, to achieve budgeted goals.

• Ensure compliance with all health, safety, liquor laws, SOPs, and company policies.

• Serve as an active, visible presence during events, promptly resolving guest concerns and upholding service excellence.

• Support overall Food & Beverage operations and perform additional duties as assigned by the Director of Banquets.

Qualifications:

• Previous restaurant or banquet management experience required

• Strong leadership and communication skills

• Ability to manage payroll and scheduling

• Knowledge of liquor laws and health regulations

• Strong organizational and multitasking abilities

• Professional appearance and demeanor

• Ability to stand, walk, or sit for extended periods

• Reliable transportation and consistent attendance

The Possibilities:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here:

• Parking: Full-Time associates – FREE
• Associate meals – FREE
• Our associates get travel discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on rental cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, theme parks, and other attractions
• Discounts on car and computer purchases
• But you don’t need to go anywhere to have a great time. We host associate recognition events, celebrations, and parties year-round.

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:  

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
   
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA:  Exempt