Admissions Attendant

Your next adventure starts here! Castle Park is currently looking for new team members!

At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as an Admissions Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR ADMISSIONS ATTENDANTS DO:

The Admissions Attendant is friendly, has strong communication skills, and has a knack for exceptional customer service.

AN ADMISSIONS ATTENDANTS DAY-TO-DAY:

• Immediately welcomes all customers in a friendly manner, providing ultimate service and attention which consistently results in a “WOW” experience.
• Provide information on the parks programs, services, events, and specials.
• Answers phones in a professional and pleasant manner, courteously assist guests with questions and concerns.
• Accurately conduct POS transactions while ensuring all procedures are followed – including credit and refund transactions.
• Ensure all PCI and park guidelines are being followed for all financial transactions.
• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
• Monitor all park communication, including incoming calls and radio traffic.
• Ensures prohibited items are not entered into the park.
• Ensures that park rental items do not leave the park (e.g. strollers, wheelchairs, etc.)
• Issues any additional materials, promotions, or souvenirs to each pass holder as they enter.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Assist in other departments as needed.
• All other duties assigned by leadership.

• Must be 18 years of age to comply with California Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to follow direction, multi-task, as part of a team, as well as independently

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, lift, and hold objects weighing 20 pounds or more

• Subject to frequent exposure to outdoor areas of the park
• Frequent exposure to the variable inside and outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
• Subject to frequent interruptions and requests that may require reprioritization of activites.

Shift:

• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location