Leasing Consultant

Job Summary:

As a Leasing Consultant, you are the first point of contact for prospective residents and play a crucial role in leasing apartments and maintaining high occupancy rates. You are responsible for showcasing rental properties, providing exceptional customer service, and guiding prospective residents through the leasing process. 

Responsibilities:

Leasing and Rental Activities:

• Greet and assist prospective residents, providing tours of available units and amenities.
• Present rental properties in a compelling manner, highlighting features and benefits to prospective residents.
• Answer inquiries from prospective residents regarding rental rates, lease terms, amenities, and community policies.
• Follow up with prospective residents to encourage lease signings and secure rental commitments. It is expected all Leasing Consultants maintain a 33% closing ratio as is the nationwide average.  
• Process rental applications, verify income and ensure the application is fully completed and all required documentation is provided.
• Prepare lease agreements and rental documents, ensuring accuracy and compliance with leasing policies and regulations.
• Inspect vacant units to ensure they are in made ready condition for new prospective residents and move ins.
• Walk and inspect common areas, all amenities and model units daily to ensure the tour path is in excellent condition.

Customer Service and Relationship Building:

• Build rapport with prospective residents and establish positive relationships to facilitate leasing activities.
• Provide exceptional customer service throughout the leasing process, addressing inquiries, concerns, and requests promptly and professionally.
• Maintain ongoing communication with current residents to ensure satisfaction and address any issues or concerns.
• Assist with resident functions both during and outside normal business hours as needed.

Marketing and Outreach:

• Assist in developing and implementing marketing strategies to attract prospective tenants, - including online listings, social media, and community outreach.
• Participate in promotional events, open houses, and property tours to showcase rental properties and attract prospective tenants.
• Collaborate with the property management team to develop leasing incentives and promotions to drive leasing activity and maximize occupancy rates.

Administrative Tasks:

• Maintain accurate records of leasing activities, rental applications, and tenant correspondence.
• Update property management software and databases with leasing information, demographic information, rental rates, and availability.
• Assist with lease renewals, lease terminations, and move-in/move-out procedures as needed.
• Prepare leasing reports and documentation for management review.
• Perform all other duties assigned by supervisor.

Qualifications:

• High school diploma or equivalent required; bachelor's degree in business, marketing, or related field preferred.
• Previous experience in leasing, sales, customer service, or property management preferred.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Sales-oriented mindset with the ability to close leasing deals and meet leasing targets.
• Knowledge of fair housing laws and leasing regulations preferred.
• Proficiency in Microsoft Office suite and property management software.
• Valid driver's license and reliable transportation may be required.

 Additional Requirements:

• Willingness to work flexible hours, including evenings and weekends, to accommodate prospective tenants' schedules.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in leasing (e.g., Certified Leasing Professional) a plus.

Working Conditions: 

• Office environment with regular on-site visits to apartments.
• Some physical activity is involved, such as walking through properties.