What are the responsibilities and job description for the Operations Analyst position at Castle Island Ventures?
About
At Meow, we provide startups with business accounts, corporate cards, and the clean financial reporting they need to operate and raise capital. Our customers are complex and global, from crypto protocols to multi-entity international businesses. We combine financial infrastructure with hands-on support so founders can operate efficiently and scale with confidence.
We’re looking for an Ops Associate who moves fast, executes with urgency, and thrives in a high-ownership environment. You’ll play a key role in supporting and ensuring a smooth experience for our customers.
What You'll Do
$80k base. Total compensation may vary depending on the position offered and location.
At Meow, we provide startups with business accounts, corporate cards, and the clean financial reporting they need to operate and raise capital. Our customers are complex and global, from crypto protocols to multi-entity international businesses. We combine financial infrastructure with hands-on support so founders can operate efficiently and scale with confidence.
We’re looking for an Ops Associate who moves fast, executes with urgency, and thrives in a high-ownership environment. You’ll play a key role in supporting and ensuring a smooth experience for our customers.
What You'll Do
- Serve as the front line for customer support across Slack, email, and chat, maintaining fast, high-quality responses
- Troubleshoot and resolve customer issues, escalating complex cases when needed
- Support internal operations, including backend investigations and process execution
- Partner with sales and customer-facing teams to enable smooth handoffs and customer experience
- Maintain clear documentation of issues, workflows, and resolutions to improve team efficiency
- Contribute to improving support processes, tooling, and response quality over time
- 1 years of experience in customer support, operations, or similar roles in fast-paced environments
- Strong written communication skills with a focus on clarity, speed, and customer empathy
- Ability to multitask and prioritize effectively under time-sensitive conditions
- Detail-oriented with a problem-solving mindset and willingness to dig into backend issues
- Comfortable working cross-functionally with ops, sales, and product teams
$80k base. Total compensation may vary depending on the position offered and location.
Salary : $80,000