What are the responsibilities and job description for the Front Desk Attendant position at Castle Group?
The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building.
The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Essential Duties and Responsibilities
- Greets residents/guests upon entry, and respond to requests, questions, and any other needs.
- Documents issues or transactions as needed.
- Develop an understanding of Association policies and requirements.
- Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.
- Develop knowledge of surrounding areas and attractions.
- Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.
- Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review.
- Escalates concerns and issues to the Property Manager for immediate resolution when necessary.
- Monitors Emergency Response System and responds in a timely and efficient manner.
- Monitors and controls Electronic Security Control Systems if applicable.
- Ensures all safety precautions and procedures are followed while performing duties.
- Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.
- Dependent on shift, maybe required to handle overnight activities.
- Other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
- High school diploma or equivalency required.
- 1 years of administrative or hospitality experience preferred.
Skills and Abilities
- Effective written and verbal communication skills.
- Excellent customer service skills including strong conflict resolution and de-escalation techniques.
- Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
- Excellent organizational skills and attention to detail.