Chief of Maintenance - HOA

Overview

Summary 

The Chief of Maintenance is responsible for the strategic direction, planning, and execution of all maintenance operations for the community, overseeing the maintenance, repair, and improvement of all facilities, systems, and equipment. This role includes the direct supervision of the Maintenance Supervisor and the broader maintenance team, as well as managing external vendors and contractors. The Chief of Maintenance ensures that the community maintains the highest standards of safety, functionality, and aesthetics while delivering superior customer service that aligns with the mission and values of the Castle Group. 

The Chief of Maintenance provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. 

Responsibilities

Essential Duties and Responsibilities 

• Develop and implement a comprehensive maintenance strategy for the community, including preventative maintenance programs, capital improvement projects, and emergency response plans. 

• Oversee the maintenance and performance of all major systems, including HVAC, plumbing, electrical, and mechanical equipment. 

• Lead, mentor, and develop the maintenance team, providing training and support to ensure high performance and team engagement. 

• Establish and manage relationships with external contractors and vendors, ensuring that services are delivered on time and within budget. 

• Review and approve bids and proposals for major maintenance projects and repairs, ensuring cost efficiency and quality. 

• Assist General Manager or Property Manager in the department’s budget, including forecasting, annual budget process, tracking expenses, and making strategic financial decisions related to maintenance needs. 

• Collaborate with the General Manager or Property Manager on long-term facility planning, including renovations, upgrades, and sustainability initiatives. 

• Ensure compliance with all local, state, and federal regulations, including OSHA, environmental, and safety standards. 

• Regularly inspect the property to identify maintenance needs, safety concerns, and opportunities for improvement. 

• Lead emergency response efforts, including disaster preparedness and recovery in coordination with the General Manager and other departments. 

• Provide detailed reports on maintenance operations, including safety audits, budget updates, and progress on major projects. 

• May assist with other sites and other regions on an as needed basis.   

• Other duties and responsibilities as assigned. 

Supervisory Responsibilities 

• Directly manage the maintenance team.  

• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.   

• Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Qualifications

Skills and Abilities 

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.  

• Effective leadership skills.  

• Able to work under tight deadlines and use time effectively based on key priorities. 

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite. 

• Effective written and verbal communication skills 

• Excellent interpersonal, negotiation, and conflict resolution skills. 

• Excellent organizational skills and attention to detail. 

• Strong analytical and problem-solving skills. 

• Ability to prioritize tasks and to delegate them when appropriate. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Communicate, receive and exchange ideas and information by means of spoken and written language. 

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. 

• Ability to lift 50lbs. following appropriate safety procedures.   

• Ability to: 

• work in an upright standing position for long periods of time 

• crawl in small and tight spaces 

• work in different environmental working conditions (e.g. heat, cold, wind, rain).  

• walk and climb stairs 

• stoop and bend 

• Extensive use of fingers for typing and visual use of the computer monitor.  

• Handle, grasp, feel objects and equipment.  

• Reach with hands and arms.  

• Ability to quickly and easily navigate property/buildings are required to meet the job functions.  

• Repeat various motions with wrists, hands and fingers.  

• Ability to detect auditory and/or visual emergency alarms 

• May be required to perform work outdoors during all seasons   

• Ability to climb ladders and work at heights above ground level (12-16 ft.) 

• Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. 

• Visual ability correctable to 20/20. 

• Ability to respond verbally in an understandable, professional manner in person and over the telephone. 

• May be required to travel for training sessions off-site  

• Ability to work extended hours and weekends if needed. 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.