What are the responsibilities and job description for the Vehicle Upgrade Coordinator position at Castle Cars of Oak Lawn?
Have you mastered customer engagement and sales? Ready to drive our dealership upgrade program?
At Castle Hyundai of Oak Lawn, we are hiring a Vehicle Upgrade Coordinator. In this role, you'll bridge service and sales with the goal of encouraging existing customers to upgrade their current vehicle to a newer one.
What We Offer
- Competitive salary
- A supportive and collaborative work environment
- Opportunities for growth and career advancement
- Comprehensive training and access to industry-leading tools and technology
- Benefits package, including health insurance, 401(k) with company match, and more
Vehicle Upgrade Coordinator Responsibilities
- Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model
- Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)
- Presents tailored offers based on customer needs and dealership programs
- Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants
- Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff
- Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information
- Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials
Vehicle Upgrade Coordinator Qualifications
- Previous experience in automotive sales, customer service, and/or in a dealership upgrade role
- Strong understanding of automotive sales and service operations
- Ability to effectively communicate and collaborate between departments
- Comfort with CRM software and dealership management systems
- Ability to multi-task and work in a fast-paced environment
- Professional, well-groomed personal appearance
- Clean driving record and valid driver’s license
Vehicle Upgrade Coordinator: $55K - $90K
Compensation will be based on performance and experience; pay ranges may vary from displayed amounts
Ready to Join Our Team?
To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $55,000 - $90,000