Front Desk Agent/Night Auditor (Part-Time)

Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent/Night Auditor to join our dynamic hospitality team. In this pivotal role, you will be the welcoming face of our hotel, ensuring seamless guest check-ins and check-outs, while also managing overnight audit procedures to maintain accurate financial records. Your enthusiasm for hospitality and guest services will help create memorable experiences for our guests, fostering loyalty and satisfaction. Bilingual skills and hotel management experience are highly valued as you engage with a diverse clientele in a fast-paced environment.

Duties

• Greet guests warmly upon arrival, providing exceptional customer service and assistance throughout their stay
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
• Conduct night audit procedures, including balancing daily financial transactions, reconciling accounts, and preparing audit reports
• Maintain accurate records of all transactions, reservations, and guest information in compliance with hotel policies
• Answer all incoming calls promptly using proper phone etiquette, directing calls to appropriate departments or personnel
• Monitor security cameras and perform routine safety checks around the property during overnight hours
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and facilities are well-maintained
• Assist with guest relations by providing local information, amenities details, and resolving issues swiftly to enhance overall guest satisfaction

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities
• Strong customer service skills with a friendly, professional demeanor
• Multilingual or bilingual abilities to serve a diverse guest demographic effectively
• Excellent communication skills, including phone etiquette and proficiency in multi-line phone systems
• Knowledge of hotel management software and reservation systems is preferred
• Ability to work overnight shifts in a fast-paced environment while maintaining attention to detail
• Familiarity with guest relations practices and hospitality standards to ensure high levels of guest satisfaction
• Previous experience working in resort or hotel settings is advantageous
• Strong organizational skills with the ability to handle multiple tasks simultaneously

Join us in delivering outstanding hospitality experiences!

Job Type: Part-time

Pay: $18.50 - $20.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you available to work weekends?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Night audit: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Santa Barbara, CA 93101 (Required)

Work Location: In person

Salary : $19 - $20