Tasting Room/ Tour Guide

Description

The Tour and Tasting personnel are responsible for conducting tours of Castello di Amorosa and presenting tastings of the Castello di Amorosa wines. We are a fast paced work environment looking for astute sales professionals to serve the wine novice to wine aficionado. Wine knowledge preferred, but not a necessity. You must possess a desire to constantly learn about the winery business, possess excellent communication skills, an unquenchable desire to offer all guests a first rate winery experience, and a desire to rise above the mundane.

As a direct to consumer winery with no distribution, the customer experience is paramount. Must be extremely reliable, work well under pressure, and display a positive work ethic. Sales experience a plus. A unique opportunity for the wine enthusiast in you to serve the customer.

Among the highest bonuses in the industry for top sales staff paid. 30-40 minute drive from Downtown Napa or Santa Rosa.

Come work at one of the most interesting places in Napa Valley!

Job Responsibilities:

• Educate the guests about the wines, winemaking techniques and winery information and history.
• Help customers make selections by building customer confidence; offering suggestions and opinions.
• Contribute to group sales goals by accomplishing personal goals.
• Greet and serve guests in a friendly, gracious manner
• Promote the wines of the Castello by pouring and selling the wines and adjusting content of presentation based on qualifying customer’s personal interest, knowledge and ability to purchase.
• Promote the Wine Club
• Escort groups of people through the Winery along specified routes and explain various winery processes and operations of winery machines
• Provide support for privately booked and winery sponsored events
• Be able to learn and present tour material as directed
• Maintain and restock your working area
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Assist with inventory management
• Project a professional company image through in-person interaction.
• Must be able to lift up to 50 lbs.
• Other duties as assigned

Requirements

Knowledge, Skills, and Abilities (KPSAs)

Knowledge

• Basic knowledge of wine varietals, wine regions, and tasting techniques (or willingness to learn).
   
• Knowledge of responsible alcohol service laws and regulations (such as California Responsible Beverage Service training).
   
• Familiarity with customer service standards and hospitality practices.
   
• Basic cash handling and point-of-sale (POS) systems.
   
• Understanding of winery products, wine club programs, and merchandise.
   

Skills

• Customer service and hospitality skills to create a welcoming tasting experience.
   
• Sales and upselling skills (wine bottles, wine club memberships, merchandise).
   
• Communication skills to explain wines, tasting notes, and winery history.
   
• Organization and multitasking skills during busy tasting periods.
   
• Basic math skills for handling payments and transactions.
   
• Ability to work effectively in a team environment.
   

Abilities

• Ability to engage guests in conversation and provide educational wine tastings.
   
• Ability to stand for extended periods and move throughout the tasting room.
   
• Ability to lift and carry wine cases (often up to 40-50 lbs.).
   
• Ability to work in a fast-paced environment while maintaining professionalism.
   
• Ability to handle difficult customer situations calmly and professionally.
   
• Ability to work flexible hours, including weekends, evenings, and holidays.
   

Other Requirements

• Must be 21 years of age or older.
   
• Ability to obtain or maintain Responsible Beverage Service (RBS) certification in California.
   
• Prior hospitality, retail, or wine industry experience preferred but not always required.

Physical & Environmental Requirements

Physical Requirements

• Ability to stand and walk for extended periods (often 6–8 hours during shifts).
   
• Ability to lift and carry up to 50 pounds (wine cases, merchandise, glass racks).
   
• Frequent reaching, bending, stooping, and twisting.
   
• Ability to use hands for pouring wine, handling glassware, and operating a POS system.
   
• Occasional climbing or using step stools to reach storage or display items.
   
• Ability to work in a fast-paced environment during busy tasting hours or events.
   

Environmental Conditions / Exposure

• Work performed indoors in the tasting room and outdoors (patio tastings, etc.).
   
• Exposure to varying temperatures depending on season or outdoor service.
   
• Moderate to loud noise levels during busy hours, live music, or special events.
   
• Interaction with large groups of guests and high customer traffic.
   
• Exposure to wine, cleaning chemicals, and glassware.
   

Schedule Requirements

• Must be able to work weekends, evenings, and holidays, which are peak tasting times.
   
• Ability to work extended shifts during harvest season, wine club events, or festivals.
   

This is a part time, non-exempt, variable hour position.