Operations Manager

Operations Manager

Company: Cast Iron Moving, LLC
Location: Bellingham, Washington
Reports to: Owner
Employment type: Full-time

About the Role

We are looking for a hands-on Operations Manager to keep our moving company running smoothly. You will be the link between our customers, our office, and our crews, building the weekly schedule, turning quotes into booked jobs, and making sure the right people and equipment are on every move. If you are organized, calm under pressure, and know your way around a heavy piano, we want to hear from you.

Responsibilities

• Weekly scheduling: Build and maintain the weekly job schedule, adjusting as bookings, cancellations, and surprises come in.
• Quotes and job coordination: Work with prospective clients to gather move details, prepare accurate quotes, and convert estimates into confirmed jobs.
• Workforce and resource allocation: Assign crew members, trucks, and equipment to each job based on its size, complexity, and timing.
• Crew oversight: Direct and support moving crews in the field and in the warehouse, ensuring jobs are completed safely, on time, and to our standards.
• Specialty moves: Plan and supervise piano moves of any size, including upright, spinet, baby grand, and full-size grand pianos.
• Problem solving: Resolve scheduling conflicts, customer concerns, damage claims, and day-of issues quickly and professionally.
• Communication: Keep customers, crews, and ownership informed and aligned before, during, and after every job.

Requirements

• Proven knowledge of how to safely move pianos of any size, including grand pianos (disassembly, skid boards, padding, and securing).
• Experience in moving, logistics, or a similar field-service operations role.
• Strong organizational and scheduling skills, with the ability to juggle multiple jobs at once.
• Excellent verbal and written communication skills.
• A natural problem solver who stays level-headed under pressure.
• Comfortable leading crews and giving clear direction.
• Ability to lift, and to be on your feet and physically present on job sites when needed.
• Valid driver's license and a clean driving record.

Nice to Have

• Previous supervisory or crew lead experience in a moving company.
• Familiarity with moving software or scheduling tools.
• Experience estimating moves by weight, volume, and labor hours.

What We Offer

• Above competitive pay.
• Paid time off.
• Growth opportunities.

How to Apply

Send your resume and a brief note about your moving or operations experience to [email / phone].

A moving company that is growing and searching for like minded leaders to help grow with us in this exciting new time, and industry.